Lead Audio Visual Field Technician
About The Position
EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to industry leaders. The company emphasizes customer satisfaction, superior service quality, transparency, and support for its partners and employees. The Lead Audio Visual Field Technician oversees the deployment and maintenance of AV and TelePresence technologies across client sites. The role leads installation teams, ensures system performance, serves as a technical escalation point, and maintains high service-delivery standards. The position requires up to 70% travel, including travel to customer sites nationally, and willingness and eligibility to travel and work globally. The stated pay range is $80,000–$100,000 USD. EOS describes this range as a general guideline rather than a guarantee; offers may also reflect job responsibilities, experience, education, knowledge, skills, abilities, internal equity, market data, and applicable laws. EOS is an equal opportunity employer and welcomes applicants regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.
Requirements
- Proven experience leading AV Technician or Engineering teams.
- Hands-on experience terminating, configuring, and programming AV equipment, including Extron, Cisco, Crestron, and AMX.
- Ability to read and interpret technical plans and perform necessary configurations.
- Experience with AV/VC integrations.
- Agile mindset with a strong sense of urgency.
- High responsiveness, efficiency, and professionalism in customer interactions.
- Strong problem-solving mindset and technical curiosity.
- Ability to thrive in fast-paced, high-pressure environments.
- Commitment to continuous technical development.
- Willingness and eligibility to travel and work globally.
- Reliable and capable of working independently and collaboratively.
- Excellent organizational and time management skills.
- Strong written and verbal communication skills.
- Critical thinking and adaptability to changing work conditions.
- Motivated team player.
Nice To Haves
- Technical proficiency with control systems: Crestron, AMX, and Extron.
- Technical proficiency with audio systems: BIAMP, QSC, and Polycom.
- Technical proficiency with video systems: Cisco and Polycom.
Responsibilities
- Lead the installation and de-installation of AV/TelePresence products.
- Supervise and guide AV Technicians during installation projects.
- Configure endpoints and infrastructure.
- Conduct room audits to ensure optimal technology performance.
- Perform preventative maintenance and readiness checks.
- Identify and resolve equipment failures with effective solutions.
- Complete post-installation assessments and user acceptance testing.
- Install software upgrades and manage break/fix and RMA requests.
- Act as a technical escalation point for ongoing faults.
- Interface with clients on-site in alignment with service level agreements.
- Provide project reporting and updates to management.
- Document hardware failures and supervise rack building processes.
- Travel nationally to customer sites as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
