Lead Audio Visual Field Technician

EOS • Los Angeles, CA

3d

About The Position

EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services. The Lead Audio Visual Field Technician oversees the deployment and maintenance of AV and TelePresence technologies across client sites. The role leads installation teams, ensures optimal system performance, serves as a technical escalation point, and maintains high standards of service delivery. The position requires up to 70% travel, including national travel to customer sites and willingness and eligibility to work globally.

Requirements

• Proven experience leading AV Technician or Engineering teams.
• Hands-on experience terminating, configuring, and programming AV equipment, including Extron, Cisco, Crestron, and AMX.
• Ability to read and interpret technical plans and perform necessary configurations.
• Experience with AV/VC integrations.
• Agile mindset and strong sense of urgency.
• High responsiveness, efficiency, and professionalism in customer interactions.
• Strong problem-solving mindset and technical curiosity.
• Ability to thrive in fast-paced, high-pressure environments.
• Commitment to continuous technical development.
• Willingness and eligibility to travel and work globally.
• Reliable and capable of working independently and collaboratively.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Critical thinking and adaptability to changing work conditions.
• Motivated team player.

Nice To Haves

• Technical proficiency with control systems such as Crestron, AMX, and Extron.
• Technical proficiency with audio systems such as BIAMP, QSC, and Polycom.
• Technical proficiency with video systems such as Cisco and Polycom.

Responsibilities

• Lead the installation and de-installation of AV/TelePresence products.
• Supervise and guide AV Technicians during installation projects.
• Configure endpoints and infrastructure.
• Conduct room audits to ensure optimal technology performance.
• Perform preventative maintenance and readiness checks.
• Identify and resolve equipment failures with effective solutions.
• Complete post-installation assessments and user acceptance testing.
• Install software upgrades and manage break/fix and RMA requests.
• Act as a technical escalation point for ongoing faults.
• Interface with clients on-site in alignment with service level agreements.
• Provide project reporting and updates to management.
• Document hardware failures and supervise rack building processes.
• Travel nationally to customer sites as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed