Event Technician, Audio Visual (Part Time) | Andaz Miami Beach
About The Position
A Technician is responsible for setting up and operating basic or small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. The role supports event delivery through accurate and timely setup, operation, and breakdown of audiovisual equipment; customer communication and service; basic troubleshooting; and completion of equipment, system, and paperwork processes. The Technician may work in multiple hotel locations and must follow Encore appearance guidelines for the hotel or area.
Requirements
- High school diploma required.
- External applicants must meet or validate and complete all training and certifications required for the position within 60 days of the start date.
- Internal applicants must meet and complete the training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position they are applying to.
- A valid driver’s license is required for team members who may operate Company vehicles.
- Additional DOT requirements may apply.
- Must be able to lift 50 lbs.
- Must be able to meet the physical demands of the role, including the listed sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping, lifting, carrying, vision, hearing, and pushing/pulling requirements.
Nice To Haves
- Associate’s degree preferred.
- One year of customer service or hospitality experience preferred.
- One year of audiovisual experience or equivalent experience in an educational environment preferred.
Responsibilities
- Set up, operate, and break down basic audiovisual equipment accurately and on time to support flawless event execution.
- Strive to exceed the expectations and needs of internal and external customers.
- Maintain positive client relationships through effective communication.
- Meet with guests onsite to confirm their needs are met and equipment is working properly.
- Monitor events and check in with customers throughout the day.
- Understand and foster the hotel-client relationship.
- Troubleshoot and resolve equipment and software issues within the scope of basic operational ability.
- Handle equipment challenges and changes in a timely and professional manner.
- Follow company processes and procedures and complete system entries and paperwork accurately.
- Use equipment sheets to determine equipment scheduled for setup and strike.
- Coordinate with other staff and outside vendors regarding equipment.
- Increase revenue using floor up-selling techniques.
- Work with clients to finalize invoices.
- Complete order entries in Navigator as needed.
- Adhere to Encore appearance guidelines.
- Meet the physical demands required to perform the essential job functions, with reasonable accommodations as applicable.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
