Event Technician, Audio Visual - Hilton McLean Tyson's Corner

Encore Global•Mclean, VA

3d•$17 - $22•Onsite

About The Position

A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in a hotel or convention center and may involve multiple hotel locations, irregular hours, and on-call status.

Requirements

High school diploma required.
External applicants must meet or validate and complete required training and certifications within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
Valid driver’s license required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the stated physical demands to perform essential job functions, with reasonable accommodations available where applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time for events.
Strive to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests on site to confirm their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel/client relationship.
Troubleshoot and resolve equipment and software issues, handling challenges and changes promptly and professionally.
Follow company processes and procedures, and accurately complete system entries and paperwork.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor upselling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Meet applicable training and certification requirements.
Adhere to Encore appearance guidelines for the applicable hotel or area.