Event Services Technician - Audio Visual, Event Technology

Pinnacle Live • San Antonio, TX

18d

About The Position

The Event Services Technician assists with floor operations in a hotel or hospitality environment, including setup, strike, and operation of technology solutions. The role focuses on delivering excellent customer service to guests and clients. The technician maintains accurate event information, helps clients operate equipment, responds to requests, and supports safe, orderly, and secure equipment and work areas. The position also involves continually developing technical skills in audio, video/data, staging, computer operation, and networking.

Requirements

• High school graduate or equivalent.
• Prior exposure to the audiovisual and/or hospitality industry.
• Computer proficiency, including hardware, software, and networking.
• Strong technical aptitude.
• Ability to plan ahead and prioritize.
• Excellent organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team-player orientation.
• Ability to sit at a desk; stand or walk for long periods, including on stairs; bend and stoop; use hands to hold, handle, or feel; reach with hands and arms; and talk, hear, and communicate.
• Ability to occasionally lift up to 50 pounds.

Responsibilities

• Complete event setups and strikes according to company standard operating procedures.
• Greet guests and clients before events and provide clear instructions on operating equipment.
• Communicate with clients throughout events to help ensure their success and follow through on client requests.
• Look for opportunities to enhance clients’ events.
• Maintain accurate client event information in company business systems.
• Review daily invoices with clients and obtain their signatures.
• Follow company security and safety measures; monitor equipment inventory and its location, and protect it from theft or damage.
• Ensure inventory is in good working order and rental condition.
• Immediately report lost, stolen, or damaged equipment to management.
• Keep company-occupied areas clean, organized, and up to company standards.
• Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
• Comply with company policies and procedures.
• Perform other duties as assigned.

Benefits

• Paid time off, holidays, and sick/personal days.
• 401(k) with company contribution match.
• Health, vision, dental, and other insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED