Event Services Technician - Audio Visual, Event Technology

Pinnacle Live • Frisco, TX

5d

About The Position

The Event Services Technician assists with floor operations in a hotel or hospitality environment, including setup, strike, and operation of technology solutions. The role focuses on providing exceptional customer service to guests and clients. The technician also helps maintain event equipment and inventory, communicates with clients throughout events, and continually develops technical skills in audio, video/data, staging, computer operation, and networking.

Requirements

• High school graduate or equivalent.
• Prior exposure to the audio-visual and/or hospitality industry.
• Computer proficiency, including hardware, software, and networking.
• Strong technical aptitude.
• Ability to plan ahead and prioritize.
• Excellent organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team-player orientation.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

• Complete event setups and strikes according to Company SOPs.
• Greet guests and clients before events and explain how to operate equipment.
• Maintain communication with clients to support successful events and follow through on client requests.
• Identify opportunities to enhance clients’ events.
• Maintain accurate client event information in Company business systems.
• Review daily invoices with clients and obtain their signatures.
• Follow Company security and safety measures; monitor property inventory and keep equipment secure from theft or damage.
• Ensure inventory is in good working order and rental condition.
• Immediately report lost, stolen, or damaged equipment to management.
• Keep Company-occupied areas clean, organized, and up to Company standards.
• Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
• Comply with Company policies and procedures.
• Perform other duties as assigned.

Benefits

• Generous time off, including PTO, holidays, and sick/personal days.
• 401(k) with contribution match.
• Health, vision, dental, and other insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED