Event Technician, Audio Visual (Part Time Casual) - The Hotel Hershey

Encore Global•Hershey, PA

9d•Onsite

About The Position

A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role is responsible for accurate and timely setup, operation, and breakdown of audiovisual equipment, providing customer service, troubleshooting technical issues, following company processes, completing paperwork, coordinating equipment needs, and supporting revenue through floor upselling. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in a hotel or convention center, with moderate exposure to outdoor temperatures, dirt, sand, and/or dust, and conditions ranging from moderately quiet to noisy. Team members use high-end audiovisual equipment and electrical components and may be exposed to heights while using lifts and ladders. Work may take place at multiple hotel locations and includes irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must follow applicable appearance guidelines.

Requirements

High school diploma required.
External applicants must meet and complete all required training and certifications within 60 days of their start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate Company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the stated physical demands to perform essential job functions, with reasonable accommodations as applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audio-visual experience or equivalent experience in an educational environment preferred.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment to ensure successful event execution.
Exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is operating properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel/client relationship.
Troubleshoot equipment and software issues and handle equipment challenges and changes in a timely, professional manner.
Follow company processes and procedures and complete system entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue by using floor upselling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Meet applicable appearance guidelines and physical requirements.