Event Technician, Audio Visual - The Woodlands Resort

Encore Global•Spring, TX

7d•Onsite

About The Position

The Event Technician sets up, operates, and breaks down basic or small-scale audiovisual systems in a hospitality environment, ensuring events are executed accurately and customers are satisfied. The role involves communicating with clients, monitoring events, troubleshooting equipment and software issues, following company procedures, completing system entries and paperwork, coordinating with staff and vendors, using floor-based upselling techniques, and helping clients finalize invoices. The position may involve working at multiple hotel locations and requires adherence to hotel- or area-specific appearance guidelines. Work is performed in a hotel or convention center, with moderate exposure to outdoor temperatures, dirt, sand, and dust. Conditions range from moderately quiet to noisy. Team members use high-end audiovisual equipment and electrical components and may be exposed to heights while using lifts and ladders. Work hours are irregular and include on-call status, days, evenings, weekends, and holidays.

Requirements

High school diploma required.
External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the physical demands of the job, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time.
Work to exceed the needs and expectations of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel-client relationship.
Troubleshoot equipment and software issues and handle challenges or changes in a timely, professional manner.
Follow company processes and procedures, and complete system entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue by using floor upselling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.