Event Technician, Audio Visual - The Osthoff Resort
About The Position
A Technician sets up and operates basic, small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in a hotel or convention center, and may involve multiple hotel locations. Working times include irregular hours and on-call status, including days, evenings, weekends, and holidays. The role involves using high-end audiovisual equipment and electrical components, with exposure to heights via lifts and ladders, outdoor temperatures, and dirt, sand, or dust. Noise levels range from moderately quiet to noisy. Team members must follow Encore appearance guidelines applicable to the hotel or local area.
Requirements
- High school diploma required.
- External applicants must meet and complete all training and certification requirements for the position within 60 days of starting.
- Internal applicants must meet the training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
- A valid driver’s license is required for team members who may operate company vehicles.
- Additional DOT requirements may apply.
- Must be able to lift 50 pounds.
- Must be able to meet the physical demands of the job; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Nice To Haves
- Associate’s degree preferred.
- One year of customer service or hospitality experience preferred.
- One year of audiovisual experience or equivalent experience in an educational environment preferred.
Responsibilities
- Set up, operate, and break down basic audiovisual equipment accurately and on time to ensure events are executed smoothly.
- Exceed the expectations and needs of internal and external customers.
- Maintain positive client relationships through effective communication.
- Meet with guests onsite to ensure their needs are met and equipment is set up and working properly.
- Monitor events and check in with customers throughout the day.
- Understand and foster the hotel-client relationship.
- Troubleshoot and resolve equipment and software issues, handling challenges and changes in a timely, professional manner.
- Follow company processes and procedures and complete system entries and paperwork accurately.
- Use equipment sheets to determine equipment scheduled for setup and strike.
- Coordinate with other staff and outside vendors regarding equipment.
- Increase revenue using floor upselling techniques.
- Work with clients to finalize invoices.
- Complete order entries in Navigator as needed.
- Adhere to applicable appearance guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
