Event Technician, Audio Visual - Westin Anaheim Resort

Encore Global•Anaheim, CA

5d•Onsite

About The Position

A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. Work takes place in a hotel or convention center, may involve multiple hotel locations, and includes irregular hours and on-call status. Team members must follow applicable appearance guidelines.

Requirements

High school diploma required.
External applicants must complete and validate all required training and certifications within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the physical demands described in the posting, with reasonable accommodations as applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audio-visual experience or equivalent experience in an educational environment preferred.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment to ensure events are executed successfully.
Exceed the expectations and needs of internal and external customers and maintain positive client relationships through effective communication.
Meet with guests on site, confirm their needs are met, ensure equipment is working properly, and check in with customers during events.
Understand and foster the hotel/client relationship.
Troubleshoot equipment and software issues, and handle equipment challenges and changes in a timely, professional manner.
Follow company processes and procedures and complete systems entry and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue by using floor upselling techniques.
Work with clients to finalize invoices and complete order entries in Navigator as needed.
Meet the physical demands and follow appearance guidelines applicable to the role.