Event Technician, Audio Visual - Westin Anaheim Resort
About The Position
A Technician is responsible for setting up and operating basic or small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. The work is performed in a hotel or convention center and involves setting up, operating, and breaking down audiovisual equipment, supporting clients during events, troubleshooting equipment and software issues, completing system entries and paperwork, and helping finalize invoices. Team members may work at multiple hotel locations and must follow Encore appearance guidelines. Work schedules include irregular hours and on-call status, including days, evenings, weekends, and holidays.
Requirements
- High school diploma required.
- External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
- Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and applied-for positions.
- A valid driver’s license is required for team members who may operate company vehicles.
- Must meet additional DOT requirements if applicable.
- Must be able to lift 50 lbs.
- Must be able to meet the listed physical demands to perform essential job functions, with reasonable accommodations available for individuals with disabilities.
- Must be able to work irregular hours and on-call, including days, evenings, weekends, and holidays.
Nice To Haves
- Associate’s degree preferred.
- One year of customer service or hospitality experience preferred.
- One year of audio-visual experience or equivalent experience in an educational environment preferred.
Responsibilities
- Set up, operate, and break down basic audiovisual equipment accurately and on time to support flawless event execution.
- Exceed the expectations and needs of internal and external customers.
- Maintain positive client relationships through effective communication.
- Meet with guests on site to ensure their needs are met and equipment is set up and working properly.
- Monitor events and check in with customers throughout the day.
- Foster the hotel-client relationship.
- Troubleshoot equipment and software issues and handle equipment challenges or changes in a timely, professional manner.
- Follow company processes and procedures and complete systems entries and paperwork accurately.
- Use equipment sheets to determine equipment scheduled for setup and strike.
- Coordinate with other staff and outside vendors regarding equipment.
- Increase revenue through floor up-selling techniques.
- Work with clients to finalize invoices.
- Complete order entries in Navigator as needed.
- Meet applicable training and certification requirements.
- Adhere to Encore appearance guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
