Event Technician, Audio Visual - The Osthoff Resort
About The Position
The Event Technician, Audio Visual is responsible for setting up and operating basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role supports flawless event execution through timely setup, operation, monitoring, and breakdown of audiovisual equipment. The technician works with guests, clients, other staff, and outside vendors; troubleshoots equipment and software issues; follows company procedures; completes paperwork and system entries; and may assist with revenue generation through floor up-selling and invoice finalization. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. Work takes place in a hotel or convention center, potentially across multiple hotel locations. Conditions can range from moderately quiet to noisy, with moderate exposure to outdoor temperatures, dirt, sand, and dust. The role involves using high-end audiovisual equipment and electrical components and exposure to heights via lifts and ladders. Working times may be irregular and include on-call status, days, evenings, weekends, and holidays. Team members must follow Encore appearance guidelines.
Requirements
- High school diploma required.
- External applicants must meet, validate, and complete all required training and certifications within 60 days of the start date.
- Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
- A valid driver’s license is required for team members who may operate Company vehicles.
- Additional DOT requirements may apply.
- Must be able to lift 50 lbs.
- Must be able to meet the stated physical demands to perform essential job functions, with reasonable accommodations available as described.
Nice To Haves
- Associate’s degree preferred.
- One year of customer service or hospitality experience preferred.
- One year of audiovisual experience or equivalent experience in an educational environment preferred.
Responsibilities
- Set up, operate, and break down basic audiovisual equipment accurately and on time.
- Strive to exceed the expectations and needs of internal and external customers.
- Maintain positive client relationships through effective communication.
- Meet with guests on site to ensure their needs are met and equipment is set up and working properly.
- Monitor events and check in with customers throughout the day.
- Foster the hotel/client relationship.
- Troubleshoot equipment and software issues and handle equipment challenges or changes in a timely, professional manner.
- Follow company processes and procedures and complete system entries and paperwork accurately.
- Use equipment sheets to determine equipment scheduled for setup and strike.
- Coordinate with other staff and outside vendors regarding equipment.
- Increase revenue through floor up-selling techniques.
- Work with clients to finalize invoices.
- Complete order entries in Navigator as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
