Event Technician, Audio Visual - The Dearborn Inn

Encore Global•Dearborn, MI

6d•Onsite

About The Position

The Event Technician is responsible for setting up, operating, and breaking down basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role supports events by preparing equipment accurately and on time, monitoring its operation, addressing technical issues, and maintaining effective communication with clients and hotel staff. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. The work is performed in a hotel or convention center, with possible assignments at multiple hotel locations. Conditions can range from moderately quiet to noisy, with moderate exposure to outdoor temperatures, dirt, sand, or dust. The role involves using high-end audiovisual equipment and electrical components and may require working at heights using lifts and ladders. Working times may be irregular and include on-call status, days, evenings, weekends, and holidays. Team members must follow appearance guidelines set by Encore for the relevant hotel or area.

Requirements

High school diploma.
External applicants must meet, validate, and complete all training and certification requirements for the position within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and applied-for positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 pounds.
Must be able to meet the physical demands of the essential job functions, with reasonable accommodations available as applicable.

Nice To Haves

Associate’s degree.
One year of customer service or hospitality experience.
One year of audiovisual experience or equivalent experience in an educational environment.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time to ensure successful events.
Strive to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is set up and working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel-client relationship.
Troubleshoot and resolve equipment or software issues, handling challenges and changes in a timely and professional manner.
Follow company processes and procedures and complete system entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.