Event Technician, Audio Visual (Part Time Casual) - The Hotel Hershey

Encore Global•Lower Swatara Township, PA

10d•$17 - $20•Onsite

About The Position

The Event Technician sets up and operates basic, small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. The technician is responsible for accurate and timely setup, operation, monitoring, and breakdown of audiovisual equipment; supporting clients during events; troubleshooting equipment and software issues; and completing related systems entries and paperwork. Work takes place in a hotel or convention-center environment, potentially across multiple hotel locations. Conditions range from moderately quiet to noisy, with moderate exposure to outdoor temperatures, dirt, sand, and dust. The role involves using high-end audiovisual equipment and electrical components and may involve working at heights using lifts and ladders. Hours may be irregular and include on-call availability, days, evenings, weekends, and holidays. Team members must follow applicable appearance guidelines.

Requirements

High school diploma required.
External applicants must meet and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles.
Must be able to lift 50 pounds.
Must be able to meet the stated physical demands and perform the essential job functions, with reasonable accommodations available where applicable.
Must adhere to Encore appearance guidelines applicable to the hotel or area.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time to support successful events.
Strive to exceed the needs and expectations of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests on site to confirm their needs are met and equipment is functioning properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel-client relationship.
Troubleshoot equipment and software issues and handle equipment challenges or changes in a timely, professional manner.
Follow company processes and procedures and complete system entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Use floor up-selling techniques to increase revenue.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.