Event Technician, Audio Visual - Gaylord National Resort & Convention Center

Encore Global•Oxon Hill, MD

1d•$17 - $22•Onsite

About The Position

A Technician is responsible for setting up and operating basic or small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. The position is performed in a hotel or convention center environment. Work involves moderate exposure to outdoor temperatures, dirt, sand, and/or dust, and conditions ranging from moderately quiet to noisy. Team members use high-end audiovisual equipment and electrical components and may work at heights using lifts and ladders. Work may take place at multiple hotel locations and includes irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must follow appearance guidelines defined by Encore for the hotel or local area.

Requirements

High school diploma required.
External applicants must meet and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet and complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate Company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the stated physical demands to perform the essential job functions, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audio-visual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time to ensure events are executed flawlessly.
Work to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is operating properly.
Monitor events and check in with customers throughout the day.
Foster the hotel-client relationship.
Troubleshoot and resolve equipment and software issues using basic operational and technical ability.
Handle equipment challenges and changes promptly and professionally.
Follow company processes and procedures and accurately complete systems entry and paperwork.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor upselling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Meet the position’s physical demands, with reasonable accommodations where applicable.
Adhere to Encore appearance guidelines for the applicable hotel or area.