Event Technician, Audio Visual Part Time - Gaylord Opryland Resort & Convention Center

Encore Global•Nashville, TN

7d•Onsite

About The Position

A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role is responsible for the accurate and timely setup, operation, and breakdown of basic audiovisual equipment; providing on-site customer support; troubleshooting equipment and software issues; following company processes and completing system entries and paperwork; coordinating with staff and outside vendors; using floor-up-selling techniques; and working with clients to finalize invoices. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. The work is performed in a hotel or convention center, potentially across multiple hotel locations. Conditions may include moderate exposure to outdoor temperatures, dirt, sand, or dust, and sound levels ranging from moderately quiet to noisy. Technicians use high-end audiovisual equipment and electrical components and may work at heights using lifts and ladders. Work may involve irregular hours and on-call status, including days, evenings, weekends, and holidays. Encore appearance guidelines apply.

Requirements

High school diploma required.
External applicants must meet and complete the training and certification requirements for the position within 60 days of the start date.
Internal applicants must meet the training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 pounds.
Must be able to meet the physical demands described in the job posting, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time.
Provide customer service and maintain effective communication and positive relationships with clients.
Meet guests on site, confirm their needs are met, and check that equipment is working properly.
Monitor events and check in with customers throughout the day.
Troubleshoot equipment and software issues and address equipment challenges or changes promptly and professionally.
Follow company processes and procedures and complete system entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue using floor-up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Adhere to applicable hotel or area appearance guidelines.