Event Technician, Audio Visual - Gaylord National Resort & Convention Center

Encore Global • Oxon Hill, MD

21h • Onsite

About The Position

A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. Technicians deliver events through accurate and timely setup, operation, and breakdown of audiovisual equipment; provide attentive service to clients and guests; troubleshoot basic equipment and software issues; and follow company processes and complete required system entries and paperwork. The position may involve working at multiple hotel locations, irregular hours, and on-call shifts.

Requirements

• High school diploma required.
• External applicants must complete all training and certifications required for the position within 60 days of their start date.
• Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and target positions.
• A valid driver’s license is required for team members who may operate Company vehicles.
• Additional Department of Transportation requirements may apply.
• Must be able to lift 50 pounds.
• Must be able to meet the physical demands described in the posting, with reasonable accommodations where applicable.
• Must be able to work irregular hours and be on call, including days, evenings, weekends, and holidays.

Nice To Haves

• Associate’s degree preferred.
• One year of customer service or hospitality experience preferred.
• One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

• Set up, operate, and break down basic audiovisual equipment accurately and on time.
• Maintain positive relationships with clients through effective communication and strive to exceed customer expectations.
• Meet with guests on site, confirm their needs are met, ensure equipment is working properly, and check in with customers during events.
• Troubleshoot basic equipment and software issues and handle equipment challenges or changes professionally and promptly.
• Follow company processes and procedures, accurately complete system entries and paperwork, and use equipment sheets to determine setup and strike needs.
• Coordinate with other staff and outside vendors regarding equipment.
• Use floor up-selling techniques to increase revenue.
• Work with clients to finalize invoices and complete order entries in Navigator as needed.
• Meet the physical and safety requirements of the role and adhere to Encore and hotel appearance guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED