Event Technician, Audio Visual -(Part Time Casual) - Ocean Reef Club - Key Largo

Encore Global•Key Largo, FL

19d•$16 - $20•Onsite

About The Position

A Technician is responsible for setting up and operating basic, small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in hotel/convention center, event venue, and warehouse environments. Conditions can include exposure to outdoor temperatures, dirt, sand, or dust; noise levels ranging from moderately quiet to noisy; and use of high-end audiovisual equipment and electrical components. The role may involve working at multiple hotel locations, using lifts and ladders, and irregular hours or on-call status, including days, evenings, weekends, and holidays. Team members must follow applicable appearance guidelines.

Requirements

High school diploma required.
Meet the physical demands of the role, including the ability to lift 50 pounds.
A valid driver's license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Internal applicants must meet or complete the training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position applied for.
External applicants must meet, validate, and complete all training and certifications required for the position within one year.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time to ensure events are executed successfully.
Strive to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests on site to confirm their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel/client relationship.
Troubleshoot and resolve equipment and software issues, handling challenges and changes in a timely and professional manner.
Follow company processes and procedures, and complete systems entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.