Event Services Technician - Audio Visual, Event Technology

Pinnacle Live • Houston, TX

1d

About The Position

The Event Services Technician assists with floor operations in a hotel or hospitality environment, including setup, strike, and operation of technology solutions. The role focuses on delivering excellent customer service to guests and clients. The technician helps ensure event equipment and spaces are ready, supports clients during events, maintains accurate event information, and safeguards company inventory. The position also involves continuing to develop technical skills in audio, video/data, staging, computer operation, and networking.

Requirements

• High school graduate or equivalent.
• Prior exposure to the audiovisual and/or hospitality industry.
• Computer proficiency, including hardware, software, and networking.
• Strong technical aptitude.
• Ability to plan ahead and prioritize.
• Strong organizational skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Strong team-player orientation.

Responsibilities

• Complete event setups and strikes according to Company SOPs.
• Greet guests and clients before events and provide clear instructions on operating equipment.
• Maintain communication with clients to help ensure successful events and follow through on their requests.
• Identify opportunities to enhance clients' events.
• Maintain accurate client event information in the Company's business systems.
• Review daily invoices with clients and obtain their signatures.
• Comply with Company security and safety measures and remain aware of property inventory and equipment locations.
• Keep inventory secure from theft or damage and ensure equipment is in good working order and rental condition.
• Immediately report lost, stolen, or damaged equipment to management.
• Keep Company-occupied areas clean, organized, and up to Company standards.
• Continually improve technical skills, including audio, video/data, staging, computer operation, and networking.
• Comply with Company policies and procedures.
• Perform other duties as assigned.

Benefits

• Generous time off with PTO, holidays, and sick/personal days.
• 401(k) with a contribution match.
• Health, vision, dental, and other insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED