Tier 3 Audio Visual Technician

TekSynap•Herndon, VA

10d•Onsite

About The Position

TekSynap is seeking a Tier 3 Audio Visual Technician to support the Space Development Agency (SDA). This senior technical resource provides operation, maintenance, troubleshooting, integration, and lifecycle support for mission-critical audiovisual and video teleconferencing (VTC) systems. The work supports conference rooms, executive briefing spaces, secure collaboration environments, and specialized AV systems across classified and unclassified networks. The technician provides advanced technical support, engineering-level troubleshooting, commissioning, installation, and customer support for SDA conference rooms and collaboration spaces. The role includes rack fabrication, system integration, testing, and deployment activities at the Springfield, Virginia integration facility and customer locations. The position is based in Herndon, Virginia, with travel of up to 25% to support installation, commissioning, and sustainment activities. Normal work hours average 8 hours per day and 40 hours per week within standard operational hours of 0600–1800, Monday through Friday, excluding federal holidays; evening and weekend work may be requested to meet program and contract needs. The target salary range is $100,000–$125,000. TekSynap offers full-time employees health, dental, and vision insurance; 401(k); life insurance; short- and long-term disability plans; vacation time; and holidays. Employees must comply with vaccination requirements mandated by contract, applicable law, or regulation. The role requires U.S. citizenship and an active Top Secret clearance with SCI eligibility.

Requirements

Active Top Secret security clearance with SCI eligibility.
U.S. citizenship.
At least 5 years of experience supporting enterprise audiovisual, Unified Communications, or video teleconferencing systems.
Experience supporting secure government, Department of Defense, or Intelligence Community environments.
Advanced troubleshooting experience with AV control systems, DSPs, video distribution, and conferencing technologies.
Experience with AV system integration, rack fabrication, testing, and commissioning.
Strong understanding of AV signal flow, networking fundamentals, and system interoperability.
Experience supporting Microsoft Teams Rooms, Cisco codecs, digital signage systems, and executive conference room technologies.
Proficiency with Microsoft Office 365.
Ability to read and interpret AV drawings, schematics, wiring diagrams, and technical documentation.
Strong communication, customer service, and problem-solving skills.
Ability to travel up to 25%.
Ability to meet the physical demands of the role, including regularly handling equipment, reaching, standing, walking, sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling; lifting up to 10 pounds regularly and up to 25 or 50 pounds frequently.

Nice To Haves

AVIXA CTS, CTS-I, or CTS-D certification.
CompTIA Security+ certification.
Experience with Crestron, Extron, Biamp, Q-SYS, Shure, and ClearOne technologies.
Familiarity with Dante, AES67, and AV-over-IP architectures.
Security+, CCNA, or related technical certifications.
Experience supporting SCIFs and classified collaboration environments.
Experience supporting executive leadership and mission-critical operations.

Responsibilities

Serve as the Tier 3 escalation point for complex AV, VTC, and collaboration system issues.
Provide operations and maintenance support for enterprise AV systems, executive conference rooms, briefing centers, and collaboration spaces.
Support scheduling, setup, and execution of meetings, presentations, and video teleconferences.
Troubleshoot and resolve hardware, software, network, and control-system issues affecting AV operations.
Perform root cause analysis and implement corrective actions to prevent recurring issues.
Coordinate with network, cybersecurity, facilities, and engineering teams to resolve integrated system problems.
Develop and maintain technical documentation, system configurations, and standard operating procedures.
Support approximately ten conference rooms and meeting spaces, keeping them operational, secure, and mission ready.
Coordinate room scheduling and meeting support requirements as needed.
Support installation, integration, testing, and commissioning of AV and VTC systems.
Build, wire, label, and test equipment racks in accordance with engineering designs and industry standards.
Conduct bench testing and system validation before deployment.
Verify system functionality, signal flow, control programming, and interoperability between integrated components.
Participate in factory acceptance testing, site acceptance testing, and customer turnover activities.
Assist with technology refreshes, upgrades, and modernization initiatives.
Support AV systems in secure government and classified environments and ensure compliance with DoD, Intelligence Community, and agency security requirements.
Verify secure operation of AV systems supporting SCIF environments and ensure proper handling, transmission, and protection of classified and controlled information.
Support implementation of cybersecurity and information assurance requirements affecting AV systems.
Provide technical oversight during AV installation and modernization projects; review installation quality and compliance with design specifications and customer requirements.
Identify technical risks and recommend mitigation strategies.
Coordinate with customers, vendors, subcontractors, and project stakeholders.
Support project documentation, punch-list resolution, and closeout activities, and provide regular project and system status updates to management.
Install, terminate, test, and troubleshoot structured cabling, including Category 5e/6, fiber optic, HDMI, DVI, DisplayPort, audio/video transport, and control-system infrastructure.
Support deployment of audio conferencing, video conferencing, digital signage, distributed audio, and presentation systems.