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The Account Management Manager I role is responsible for leading people and managing accounts to established process and compliance expectations. Form, develop and ensure compliance with standard operating procedures. The Account Management Manager I role works with various business partners to resolve complex account issues. Develop and maintain strong working relationships with other internal managers, as well as local and regional business partners. Manage to established operational and risk policies. Within Computershare Corporate Trust, the Account Management Manager I works in a fast-paced environment withing the Corporate, Municipal and Housing division offering traditions Trustee and Paying Agent services to public and private corporations, state and local governments, hospitals and health systems, colleges and universities and state and local housing authorities. The Account Management Manager I will lead and manage account management staff, use existing and develop appropriate reports and other management tools to track and monitor account administration and customer service; oversee account management responses to issues or problems; resolve escalated customer issues; Coach and develop account management staff, directing team activities to meet plan objectives and ensuring proper risk management. In addition, the role holder is the escalation point for customer issues, and will liaise with Risk management, Legal and executive leadership to drive successful solutions for clients.
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Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed

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