Vertical Account Manager, Healthcare, Spectrum Business

Charter Communications • Cerritos, CA

1d • Onsite

About The Position

Spectrum Business is hiring a Vertical Account Manager to support the growth and satisfaction of healthcare clients. The role proactively manages day-to-day relationships with enterprise healthcare accounts, protects and grows revenue, and identifies new sales opportunities. It is office-based and requires significant travel to customer locations, including in inclement weather, using a reliable personal vehicle.

Requirements

• High school diploma or equivalent (GED) from an accredited organization.
• Account management experience in healthcare or a related field.
• Thorough understanding of HIPAA and compliance requirements.
• Proven ability to meet a $3,000 monthly revenue quota.
• Experience managing around 300 named accounts as an account manager.
• Proficiency with ICOMS/CSG or other billing systems.
• Strong verbal, written, and interpersonal communication skills.
• Ability to travel up to 30 percent of the time to assigned territories.
• Valid, active state driver's license and a safe driving record.
• Ability to read, write, speak, and understand English.

Nice To Haves

• Bachelor's degree in a business-related field, or an equivalent combination of education, training, and experience.
• Five or more years of strategic account sales or account management experience.
• Five or more years of experience with advanced voice and data networking, including PRI, SIP, LAN, and WAN.
• Five or more years of strategic account management in healthcare verticals, such as pharmaceutical sales, surgical representation, or hospital account management.
• Experience as a successful internal hunter in sales or telesales.
• Salesforce proficiency.
• Aptitude for learning Spectrum's product suite.
• Industry knowledge and a strong attitude.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Proactively manage an assigned module of healthcare enterprise accounts to ensure client satisfaction and retention.
• Meet or exceed monthly revenue and sales quotas by nurturing relationships, securing renewals, and identifying new opportunities within assigned accounts.
• Conduct regular face-to-face meetings and account reviews to assess client needs, present solutions, and secure additional business.
• Advocate for customers by coordinating with Spectrum departments to resolve issues, answer questions, and maintain high service standards.
• Maintain accurate client information and contract details in internal databases for regulatory tracking as needed.
• Establish and monitor internal procedures that support assigned accounts, and assist with collections when necessary.
• Complete required training sessions to stay informed about service pricing, processes, and promotions.
• Attend sales meetings and training programs to enhance knowledge and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED