Mid Market Account Manager, Spectrum Business

Charter Communications • Coppell, TX

1d • Onsite

About The Position

The Mid Market Account Manager at Spectrum focuses on upselling, renewing, and retaining voice, data, and video services for existing customers in the Mid-market and Enterprise segments. The role uses a consultative approach and strong client partnerships to grow revenue and reinforce Spectrum’s reputation for trusted solutions.

This is an office-based role with occasional travel to customer locations.

Requirements

• High school diploma or general education degree (GED).
• Working knowledge of computers, computer networking, Internet solutions, and fiber-connected networks.

Nice To Haves

• Bachelor’s degree in a business-related field.
• Account management or sales experience in the telecommunications B2B industry.
• Practical experience using CRM systems such as SalesForce.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Upsell voice, data, cloud, and video services to existing customers and secure contract renewals within assigned segments.
• Win back former customers by presenting compelling solutions and incentives.
• Achieve monthly revenue quotas through strategic account management and targeted sales activities.
• Initiate contact with prospective clients through telephone outreach, cold call visits, networking, and participation in industry events.
• Develop customer-centric proposals that articulate Spectrum’s value proposition.
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management.
• Maintain comprehensive sales databases to track activity and customer information.
• Work closely with Sales Support and Marketing teams to drive successful account outcomes.
• Participate in sales meetings and training sessions to deepen knowledge and expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED