Account Manager, Mid-Market

Middesk • New York, NY

1d • $135,000 - $180,000 • Hybrid

About The Position

Middesk is hiring an Account Manager to own and nurture long-term relationships with its mid-market customers. The role focuses on driving customer success by identifying opportunities to expand product adoption, improve business outcomes, and maximize the value customers receive from Middesk. The Account Manager serves as a trusted advisor, advocates for customer needs internally, and works with cross-functional teams to develop mutually beneficial solutions. Regular customer touchpoints and business reviews help customers understand realized value and identify ways to deepen engagement. The role works closely with go-to-market, operations, and product and engineering teams. Middesk follows a hybrid work model, with an expectation of three days per week in its NYC office; candidates should live within commuting distance.

Requirements

• At least 3 years of experience in Account Management, Customer Success, or a related customer-facing role.
• Experience managing mid-market customers and driving retention, renewals, and engagement.
• Strong relationship management skills, including the ability to engage operational and executive stakeholders.
• Ability to explain technical concepts to non-technical audiences and support product adoption.
• A proactive, problem-solving mindset focused on helping customers succeed.

Nice To Haves

• Experience in financial services, risk management, or B2B compliance.
• Bachelor's degree or higher.

Responsibilities

• Manage a portfolio of mid-market customers and ensure they achieve ongoing value from Middesk.
• Act as a trusted advisor, helping customers navigate challenges and optimize their use of Middesk.
• Lead renewal conversations, proactively identifying risks and ensuring retention.
• Partner with customers to increase adoption and engagement, including integrating new features or expanding use cases.
• Collaborate with internal teams to capture customer insights and influence product improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed