Account Manager, Mid-Market
About The Position
Freshworks is seeking a commercially minded Mid-Market Account Manager to grow relationships with existing customers and deliver business growth. The role owns a portfolio of mid-market customers and drives revenue through renewals, upsells, and cross-sells. The Account Manager identifies new use cases and expansion opportunities, develops relationships with decision-makers and executives, and serves as a trusted partner who connects customer priorities with Freshworks solutions. The role leads sales opportunities from discovery through negotiation and close, builds business cases, demonstrates measurable customer value, and maintains a healthy expansion pipeline with accurate forecasting. The Account Manager collaborates with Customer Success, Marketing, Product, and other teams, and travels as needed to strengthen customer relationships. This is a hybrid position based at Freshworks' San Mateo, California headquarters, with onsite expectations three days per week, Tuesday through Thursday.
Requirements
- 5+ years of experience in SaaS sales, account management, or solution-based selling.
- Demonstrated track record of achieving or exceeding revenue targets.
- Ability to identify account-growth opportunities and convert them into revenue.
- Experience owning sales targets, managing a pipeline, forecasting, and navigating complex sales cycles.
- Ability to engage senior stakeholders, ask effective questions, and connect business challenges to valuable solutions.
- Consultative selling skills, including listening, challenging assumptions, building trust, and moving opportunities forward.
- Collaborative and adaptable approach in a fast-moving environment.
Nice To Haves
- Experience with CRM, employee experience (EX), customer experience (CX), or IT service management (ITSM) solutions.
Responsibilities
- Own a portfolio of mid-market customers and drive revenue through renewals, upsells, and cross-sells while working toward sales targets.
- Identify new use cases, additional teams, and opportunities to expand customer relationships.
- Build relationships with decision-makers and executives, understand their business priorities, and act as a trusted partner.
- Lead sales opportunities from discovery through complex conversations, business-case development, negotiation, and close.
- Demonstrate how Freshworks solutions address customer challenges, improve efficiency, and deliver measurable value.
- Maintain a healthy expansion pipeline, forecast accurately, and take a proactive approach to achieving sales targets.
- Collaborate with Customer Success, Marketing, Product, and other teams to support a seamless customer experience and identify growth opportunities.
- Travel as needed to strengthen customer relationships and create in-person connections.
Benefits
- Variable compensation eligibility.
- Bonus or equity may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
