Mid-Market Account Manager

Ivo • New York, NY

13h

About The Position

Ivo is hiring a commercially focused Mid-Market Account Manager to manage a high-velocity portfolio of customer accounts and protect and grow revenue. The role owns renewals, upsells, and expansion, with responsibility for a portfolio of 75–100 mid-market accounts and direct impact on company revenue from day one. It is quota-carrying, with expectations to meet or exceed expansion targets while prioritizing work based on account health, renewal timing, and growth potential.

The Account Manager will run proactive, repeatable commercial motions, identify and mitigate renewal risk, develop relationships across customer stakeholders, and uncover opportunities for new products and use cases. The role partners with Customer Success, Solutions Engineering, Legal Engineering, Implementation, leadership, and Revenue Operations to coordinate customer value delivery and commercial strategy. It also supports case studies, reference programs, and marketing initiatives. Ivo builds AI products for contract workflows and serves more than 400 customers, including large enterprises and startups.

Requirements

• At least 3 years of account management or sales experience in B2B SaaS.
• Consistent track record in quota-carrying roles.
• Experience managing and growing a large book of accounts simultaneously, with the ability to triage, prioritize, and run repeatable motions at pace.
• Ability to plan accounts, identify whitespace, map key contacts across teams, and orchestrate deals with multiple stakeholders.
• Strong commercial acumen, including comfort with large contracts, pricing conversations, and procurement processes.
• Ability to align internal teams, including Customer Success, Product, Legal, and Finance, around customer needs and high-stakes renewals.
• Relentless resourcefulness, a strong sense of urgency, and a bias toward taking action.

Nice To Haves

• Experience in legal technology, contract management, or vertical SaaS.
• Familiarity with AI/ML products and ability to translate technical capabilities into business value.
• Experience with complex deals involving legal, finance, and IT buying centers.
• Startup experience is preferred but not required.
• Enthusiasm for the adventure of building a company.

Responsibilities

• Manage a portfolio of 75–100 mid-market accounts, owning retention and revenue growth and meeting or exceeding expansion targets.
• Identify, map, and cultivate relationships with customer stakeholders across functions and organizational levels to mitigate risk, increase product stickiness, and uncover growth opportunities.
• Run proactive renewal cycles by starting conversations early, identifying churn risk, and closing renewals on time.
• Prioritize accounts and conversations based on health signals, renewal timing, and upsell potential.
• Identify and close upsell and expansion opportunities, including opportunities for new products and expanded use cases.
• Maintain accurate forecasts and CRM pipeline hygiene in partnership with the manager, leadership, and Revenue Operations.
• Coordinate with Customer Success Managers, Solutions Engineers, Legal Engineers, and Implementation leads to align value delivery with commercial strategy.
• Facilitate case studies, reference programs, and marketing initiatives that support new business.

Benefits

• Competitive compensation, with final offer details based on experience, expertise, and overall fit.
• Meaningful equity ownership.
• Medical, dental, and vision plans.
• HSA and FSA accounts.
• Life insurance coverage.
• 401(k) program.
• Commuter benefits.
• Unlimited paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed