Mid-Market Account Manager

Confirm • Remote,

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About The Position

Confirm is hiring a Mid-Market Account Manager to drive cross-sell growth across a portfolio of existing B2B SaaS customers. The role is a hunter position focused solely on identifying, developing, and closing new growth opportunities; renewals, retention, adoption, and account health remain with the Customer Value Manager (CVM). The Account Manager owns the cross-sell outcome for every account, from opportunity identification through close, and works closely with the aligned CVM to maintain a coordinated customer experience.

The Account Manager develops and executes strategic account plans, builds pipeline within existing accounts, and engages executives and stakeholders across departments, business units, and geographies. The role includes discovery, stakeholder mapping, business-case development, negotiation, forecasting, CRM management, and participation in Strategic Business Reviews. Account intelligence is shared with the CVM, who provides context on customer outcomes, adoption, realised value, relationships, and renewal health.

Confirm describes itself as a growing global workforce-enablement business connecting learning, engagement, and performance through technology, content, and data. It is B Corp certified and a Platinum Investors in People organisation.

Requirements

• Proven performance carrying and exceeding a growth or new-business quota in B2B SaaS sales.
• Comfort with tangible targets, quota accountability, and achieving results.
• Experience with structured sales methodologies and qualification, such as MEDDPICC.
• Strong discovery, ROI-selling, objection-handling, and negotiation skills.
• Ability to build growth pipeline through account prospecting and account planning.
• Skill in delivering compelling sales presentations virtually and on-site to C-level executives and other stakeholders.
• Collaborative approach and ability to work in partnership with cross-functional teams, including Customer Value Managers.
• Excellent communication, time-management, and organisational skills.
• Ability to organise, prioritise, and execute multiple tasks while taking accountability for commitments.
• Adaptable, coachable, and proactive in dynamic environments.
• Commitment to continuous improvement and customer-centric thinking.

Nice To Haves

• HR tech experience.

Responsibilities

• Take sole ownership of self-generated and CSQL cross-sell pipeline for every account, from identification and business-case development through negotiation and close.
• Own and execute growth strategies and coordinated strategic account plans, including discovery, stakeholder mapping, business-case development, and mapping customer technology and tech stacks.
• Plan and prioritise accounts, activities, and meetings to focus on the strongest growth opportunities.
• Exchange account intelligence with the Customer Value Manager, sharing risk, stakeholder, and commercial signals and drawing on the CVM’s knowledge of customer outcomes, adoption, value, relationships, and renewal health.
• Build and maintain multi-threaded relationships with decision-makers and stakeholders, including economic buyers and champions, while expanding into business units and geographies.
• Maintain accurate CRM records, forecasts, and pipeline tracking for the growth pipeline.
• Participate in Strategic Business Reviews led by the Customer Value Manager, leading future-strategy, growth, and commercial elements where relevant.
• Promote the value of Confirm’s solution and services, including through external tools such as LinkedIn.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed