Account Manager, Mid-Market Brands

Syndigo•Chicago, IL

16h•$65,000 - $80,000•Hybrid

About The Position

The Account Manager, Mid-Market Brands manages relationships, client and growth strategies, engagement plans, and the value delivered to a portfolio of named mid-market accounts. This client-facing, quota-carrying sales role develops account strategies that align Syndigo’s solutions with clients’ broader strategic initiatives. The Account Manager works with primary contacts and executive sponsors to create account plans focused on demonstrating and delivering value, embedding Syndigo into clients’ business processes, and securing renewals and growth. The role partners with client relations, customer service, and expansion sellers to meet client needs, exceed expectations, and achieve renewal and growth quotas. It is a hybrid position requiring two days per week in the Chicago office.

Requirements

3–5 years of account management experience; B2B and SaaS experience is ideal.
Motivation to learn, problem-solve, and develop skills for success in technology sales.
Familiarity with sales fundamentals and basic customer service.
Strong relationship-building, listening, and interpersonal skills.
Comfort using technology in daily workflows and decision-making.
Strong organization and time-management skills.
Ability to communicate clearly and professionally in writing and speech.
Bachelor’s degree or equivalent experience.

Nice To Haves

Experience in SaaS, managed services, and analytics.
Experience doing business with consumer brands and/or retailers.
Previous training and practice with a sales methodology.
Experience using Salesforce.

Responsibilities

Maintain existing relationships and form new relationships with buyers at small- to mid-market brands.
Focus on the customer experience and maximize clients’ realization of value from Syndigo.
Manage the full sales cycle for renewal opportunities within a defined customer base.
Lead strategic contract negotiations that align service options with client needs and meet retention targets.
Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities and meet growth targets.
Learn and develop skills to achieve KPIs and grow as a sales professional.
Use Syndigo’s technology stack to make data-driven decisions, document customer communications, prioritize territory activity, stay organized, and forecast revenue accurately.
Diagnose and engage higher-risk customers and use internal resources to direct resolution strategies.
Navigate Syndigo’s solutions on behalf of clients and propose appropriate solutions to address their problems.
Help customers solve problems and navigate the complex product information and syndication landscape, positioning Syndigo as a valued partner.
Work closely with client relations and customer service to meet client needs and exceed expectations.