Mid-Market Account Manager

Ivo Inc.•New York, NY

2d•$150,000 - $200,000•Onsite

About The Position

Ivo builds AI products that help companies solve their most difficult contracting problems. We believe that large language models offer an opportunity to fundamentally change how businesses collaborate. At Ivo, you will work on challenging problems with colleagues who have high standards, move fast, and care deeply about their craft. We have already established a presence in influential organizations, from startups to Fortune 100 giants, with over 400 customers trusting our AI Contract Repository and Intelligence products. As we scale, we are seeking commercially sharp Account Managers to manage a high-velocity book of business, focusing on renewals, upsells, and expansion to protect and grow revenue without compromising quality or pace. This is a quota-carrying role with a direct impact on Ivo's revenue.

Requirements

3+ years of account management or sales experience in B2B SaaS, with a consistent track record in quota-carrying roles.
Proven track record of managing and growing a large book of accounts simultaneously, with the ability to triage, prioritize, and run repeatable motions at pace.
Proficiency in account planning and multi-threading: assessing a book of business, identifying whitespace, mapping key contacts across teams, and orchestrating deals with multiple stakeholders.
Strong commercial acumen, comfortable navigating large contracts, pricing conversations, and procurement processes.
Collaborative operator skilled at aligning internal teams (CS, Product, Legal, Finance) around customer needs and high-stakes renewals.

Nice To Haves

Experience in legal tech, contract management, or vertical SaaS.
Familiarity with AI/ML products and the ability to translate technical capabilities into business value.
Experience with complex deals involving legal, finance, and IT buying centers.
Experience working in a startup environment.
Relentlessly resourceful.
Strong internal sense of urgency with a bias towards immediate action.
Excited about the adventure of building a company.

Responsibilities

Manage a portfolio of 75-100 mid-market accounts, owning retention and revenue growth while consistently meeting or exceeding expansion targets.
Develop strong stakeholder management strategies by identifying, mapping, and cultivating relationships across multiple functions and levels within customer accounts to mitigate risk, increase stickiness, and uncover growth opportunities.
Run tight, proactive renewal cycles, starting conversations early, identifying risk before it becomes churn, and closing on time.
Prioritize accounts based on health signals, renewal timing, and upsell potential, and drive the appropriate conversations.
Identify and close upsell and expansion opportunities, including new products and expanded use cases.
Maintain accurate forecasts and pipeline hygiene in CRM in partnership with management and RevOps.
Work closely with Customer Success Managers, Solutions Engineers, Legal Engineers, and Implementation leads to ensure seamless coordination between value delivery and commercial strategy.
Facilitate case studies, reference programs, and marketing initiatives to support new business acquisition.