Account Manager, Mid-Market

Freshworks•Boston, MA

13h•$100,000 - $140,000•Hybrid

About The Position

Freshworks is seeking a commercially minded Mid-Market Account Manager to own and grow a portfolio of existing customers. The role focuses on driving business growth through renewals, upsells, and cross-sells, while helping customers realize more value from Freshworks. The Account Manager serves as a trusted advisor, strategic problem-solver, and dealmaker, building lasting customer relationships and delivering measurable results. This position is hybrid, with onsite work expected three days per week, Tuesday through Thursday, at the company’s Downtown Boston, Massachusetts office. Travel may be needed to strengthen customer relationships and meet with customers in person. The annual base salary range is $100,000–$140,000, with eligibility for variable compensation; bonus or equity may also be available.

Requirements

At least 5 years of experience in SaaS sales, account management, or solution-based selling.
Demonstrated track record of achieving or exceeding revenue targets.
Ability to identify account-growth opportunities and convert customer conversations into revenue.
Ability to own sales targets, manage a pipeline, forecast, and navigate complex sales cycles.
Ability to engage senior stakeholders, ask relevant questions, and connect business challenges to valuable solutions.
Consultative selling skills, including listening, challenging assumptions, building trust, and advancing opportunities.
Collaborative and adaptable approach, including the ability to work in a fast-moving environment and embrace change.

Nice To Haves

Experience with CRM, employee experience (EX), customer experience (CX), or IT service management (ITSM) solutions.

Responsibilities

Own a portfolio of mid-market customers and drive revenue through renewals, upsells, and cross-sells while working toward sales targets.
Identify new use cases, additional teams, and other opportunities to expand customer relationships.
Build relationships with decision-makers and executives, understand their business priorities, and act as a trusted partner.
Lead sales opportunities from discovery through negotiation and close, including complex sales conversations and business-case development.
Show customers how Freshworks can address business challenges, improve efficiency, and deliver measurable value.
Build and maintain an expansion pipeline, forecast accurately, and proactively work toward sales targets.
Collaborate with Customer Success, Marketing, Product, and other teams to improve the customer experience and identify growth opportunities.
Travel as needed to strengthen customer relationships and meet customers in person.