Account Manager, Mid-Market Brands

Syndigo•Chicago, IL

8d•Hybrid

About The Position

Syndigo is hiring a quota-carrying Account Manager to manage relationships, client strategy, growth strategy, engagement plans, and value delivery for named Mid-Market brand accounts. The role is responsible for creating client strategies that align Syndigo’s solutions with clients’ broader strategic initiatives and for developing account plans with primary contacts and executive sponsors focused on demonstrating and delivering value. The position emphasizes institution-wide engagement to support client renewals and growth by embedding Syndigo into clients’ business processes. The Account Manager partners with client relations, customer service, and expansion sellers to address client needs, exceed expectations, and identify growth opportunities. Performance is measured against renewal and growth quotas. This is a hybrid position requiring two days per week in Syndigo’s Chicago office.

Requirements

3–5 years of account management experience; B2B and SaaS experience is ideal.
Motivation to learn, solve problems, and develop skills for success in technology sales.
Familiarity with sales fundamentals and basic customer service.
Strong relationship-building, listening, and interpersonal skills.
Comfort using technology in daily workflows and decision-making.
Strong organization and time-management skills.
Ability to write and speak clearly and professionally.
Bachelor’s degree or equivalent experience.

Nice To Haves

Experience in SaaS, managed services, and analytics.
Experience doing business with consumer brands and/or retailers.
Previous training and practice with a sales methodology.
Experience using Salesforce.

Responsibilities

Maintain existing relationships and form new relationships with buyers at small to mid-market brands.
Focus on customer experience and maximizing client value realization with Syndigo.
Manage the full sales cycle for renewal opportunities within a defined customer base.
Lead strategic contract negotiations that align service options with client needs and meet retention targets.
Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base.
Learn and develop sales skills to achieve KPIs and grow professionally.
Use Syndigo’s technology stack to make data-driven decisions, document customer communications, prioritize territory activity, stay organized, and forecast revenue accurately.
Diagnose and engage higher-risk customers, using internal resources to develop resolution strategies.
Navigate Syndigo’s solutions on behalf of clients and propose appropriate solutions to their problems.
Help customers address challenges and navigate the product information and syndication landscape, positioning Syndigo as a valued partner.
Create and execute account plans with client contacts and executive sponsors focused on value demonstration and delivery.