Mid-Market Account Manager

Freshworks • Boston, MA

22h • $165,000 - $235,000 • Hybrid

About The Position

Freshworks is seeking a commercially minded Mid-Market Account Manager for its team in Downtown Boston. The role manages an established portfolio of Mid-Market and Commercial customers, owning an approximately $5 million ARR book of business with a focus on 70% expansion and 30% retention. The Account Manager builds customer relationships, identifies growth opportunities, and introduces Freshworks’ expanding portfolio of products and solutions, including opportunities for cross-selling and upselling. The position partners with Customer Success, Solutions Engineering, and other internal stakeholders to support customer outcomes and revenue growth.

Requirements

• 3–5+ years of quota-carrying closing experience in B2B SaaS sales, account management, or a similar revenue-generating role.
• Demonstrated history of meeting or exceeding quota, managing multiple opportunities, and closing deals efficiently.
• Ability to uncover customer needs, navigate objections, articulate business value, and drive deals to close.
• Comfort identifying opportunities within existing accounts rather than relying solely on inbound demand.
• Organization, resourcefulness, prioritization, accountability, and execution in a fast-paced environment.
• Ability to build strong relationships with customers and internal partners while taking ownership of results.

Responsibilities

• Manage an approximately $5 million ARR portfolio of Mid-Market and Commercial customers, driving expansion while maintaining strong customer relationships.
• Identify customer use cases, lead discovery conversations, build business cases, and close expansion opportunities ranging from add-ons to six-figure deals.
• Engage customer stakeholders, understand their business challenges, and position solutions that deliver measurable value.
• Identify cross-sell and upsell opportunities using Freshworks’ IT and customer experience solutions.
• Proactively manage a high-volume portfolio, prioritize opportunities, maintain accurate forecasts, and execute against revenue goals.
• Collaborate with Customer Success, Solutions Engineering, and internal stakeholders to deliver a strong customer experience and drive growth.

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• Equity opportunities
• Paid time off
• Performance-based commission opportunities and accelerators

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed