Mid-Market Account Manager
About The Position
Freshworks is seeking a commercially minded Mid-Market Account Manager to manage an established portfolio of customers from the company’s San Mateo headquarters. The role owns an approximately $5 million ARR book of Mid-Market and Commercial customers, with a focus on 70% expansion and 30% retention. The Account Manager builds customer relationships, identifies opportunities to expand customers’ investment in Freshworks, and introduces products across its growing portfolio, including solutions associated with strategic acquisitions. The role combines the scale and stability of an established SaaS company with continued growth and innovation.
Requirements
- 3–5+ years of quota-carrying closing experience in B2B SaaS sales, account management, or a similar revenue-generating role.
- Demonstrated history of meeting or exceeding quota, managing multiple opportunities, and closing deals efficiently.
- Ability to uncover customer needs, navigate objections, articulate business value, and drive deals to close.
- Ability to identify opportunities within existing accounts rather than relying solely on inbound demand.
- Organized, resourceful, and able to prioritize, take accountability, and execute in a fast-paced environment.
- Ability to build strong relationships with customers and internal partners while taking ownership of results.
Responsibilities
- Manage an approximately $5 million ARR portfolio of Mid-Market and Commercial customers, driving expansion and maintaining customer relationships.
- Identify new use cases, lead discovery conversations, build business cases, and close expansion opportunities ranging from add-ons to six-figure deals.
- Engage stakeholders across customer organizations, understand their business challenges, and position solutions that deliver measurable value.
- Identify cross-sell and upsell opportunities across Freshworks’ IT and customer experience solutions.
- Proactively manage a high-volume portfolio, prioritize opportunities, maintain accurate forecasts, and execute against revenue goals.
- Partner with Customer Success, Solutions Engineering, and other internal stakeholders to deliver a strong customer experience and drive growth.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Equity opportunities
- Paid time off
- Performance-based commission opportunities and accelerators
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
