Customer Success Partner- Healthcare Vertical

First Advantage Global operating Centre•US_Georgia Virtual, GA

3d•$75,000 - $90,000•Remote

About The Position

The Customer Success Partner is a consultative sales and enterprise account management role on First Advantage’s Strategic Account Management Team. The position is responsible for growing revenue from a small portfolio of strategic named accounts by developing and maintaining strategic account plans, deploying resources to expand adoption of First Advantage solutions across customer organizations, and retaining existing revenue. The role coordinates with clients, operations management, technology, and other internal teams to maintain service levels and deliver solutions. It is 100% work from home within the United States, with light travel potentially required. The position also manages customer programs and contractual documentation, develops business reviews and proposals, monitors program performance, and resolves customer issues. The successful candidate builds relationships across customer organizations, communicates the value of First Advantage offerings, and provides internal leadership across cross-functional resources in a matrixed environment.

Requirements

Bachelor’s degree or equivalent work experience.
At least 3 years of proven experience and a track record in professional account management or sales account management, managing complex solutions and products for strategic National and/or Global accounts, including C-level relationship experience.
Proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel.
Strong oral and written communication and interpersonal skills.
Outstanding multitasking and time-management abilities.
Excellent organizational, analytical, problem-analysis, and problem-solving skills.
Demonstrated networking capabilities, professional demeanor, and business maturity.

Responsibilities

Develop detailed sales account plans covering customers, their industries, and risk history; track revenue trends and sales opportunities; analyze competitive threats; and meet or exceed monthly and annual revenue objectives for assigned named accounts.
Identify additional products and solutions First Advantage can provide to customers.
Identify cross-functional resources needed to maximize revenue opportunities and increase adoption of First Advantage products and solutions.
Apply knowledge of First Advantage pricing, administrative procedures, and organization to explain its benefits, answer client questions, and implement solutions in a timely manner; maintain knowledge of competitors’ prices, products, services, and solutions.
Prepare and deliver quarterly and annual client business reviews.
Document and manage action and project plans for assigned clients.
Analyze trends, recommend changes to customer programs, intervene when needed to ensure customer satisfaction, identify root causes of business issues, and bring issues to resolution.
Maintain knowledge of customers’ background screening and/or occupational health programs, including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.
Seek, share, and implement best practices.
Build and maintain customer relationships at all levels; communicate clearly, assess customer needs, and provide internal leadership while coordinating cross-functional resources.
Partner with the internal account team to review program performance.
Manage customer contractual documentation, including MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
Manage contract renewals and responses to RFPs; develop and deliver unsolicited renewal proposals that clearly articulate value to customers.
Manage customer monitoring and reporting programs.
Perform other duties as assigned.