Sales Account Manager

Taylor Communications•North Mankato, MN

3d•Onsite

About The Position

Corporate Graphics Commercial, a subsidiary of Taylor Corporation, is seeking a consultative, highly organized Sales Account Manager for Program Sales at its North Mankato, Minnesota facility. The position serves as the primary link between major contract program clients and internal manufacturing operations, managing print business such as custom book publishing, recurring marketing collateral, corporate catalogs, and inventory fulfillment workflows. The role owns the account lifecycle, from client onboarding through day-to-day project management and order delivery. It coordinates with client teams and manufacturing functions to ensure print programs meet their timelines and quality expectations, while maintaining account accuracy and identifying opportunities to grow existing programs.

Requirements

3 to 5+ years of account management, project management, or client onboarding experience, preferably in commercial print, book manufacturing, or industrial fulfillment.
Strong understanding of print production processes, including high-volume offset, fast-turn digital printing, bindery mechanics, and distribution and logistics workflows.
Outstanding organizational abilities and a proven track record of managing layered timelines and complex onboarding workflows.
Experience using Print Management Information Systems (Print MIS), automated estimating workflows, and CRM platforms.
Exceptional verbal and written communication skills and a collaborative approach to solving technical problems between clients and operations teams.
Must be authorized to work in the United States without employer sponsorship.

Responsibilities

Serve as the central, on-site liaison between major program clients and engineering, production, and scheduling teams.
Design and lead onboarding for new contract print programs, including technical specifications, data hand-offs, order templates, and delivery service-level agreements.
Manage print programs from project submission through prepress, press scheduling, bindery, and fulfillment, ensuring timelines and quality standards are met.
Collaborate on-site with estimating, customer service, prepress, and press floor production to address technical specifications and maintain account accuracy.
Analyze active account performance and identify upselling and cross-selling opportunities, including specialty binding, print enhancements, and custom kitting.
Manage active contract compliance, update project pipelines in Print MIS and CRM platforms, and proactively resolve production or distribution discrepancies.