Sales Account Manager

Estes Express Lines•Nashville, TN

13d

About The Position

The Sales Account Manager develops and implements strategies to maintain or expand sales and promote Estes transportation services within an assigned territory. The role manages customer relationships, learns customers’ objectives and requirements, communicates new products and service offerings, and works to resolve customer concerns. The position also prepares and conducts customer service presentations, contributes account trends and anticipated customer needs to quarterly and annual business forecasting, promotes customer care throughout the service center, and meets sales goals while reporting progress regularly. Regular attendance is required. The employee may also be assigned other duties based on operational, safety, and other needs. The role requires travel within the assigned territory to develop customer relationships, with overnight stays as needed for training and development. The employee must be able to work all shifts and in all areas as service-center business needs dictate. The work environment can range from quiet to loud. The employee is regularly required to talk or hear, frequently sits and uses hands to operate computers and other standard office equipment, and occasionally stands, walks, lifts, twists, turns, and reaches. Lifting at least 20 pounds is required.

Requirements

Bachelor’s degree, or an equivalent combination of education and experience.
Three years of sales experience is highly preferred.
Ability to manage multiple accounts and priorities.
Strong verbal, written, and listening communication skills.
Strong work ethic, organization, and problem-solving skills.
Strong Microsoft Office skills.
Valid driver’s license and acceptable motor vehicle record.
Ability to work all shifts and in all areas as service-center business needs dictate.
Ability to lift approximately 20 pounds or more if required by essential job functions.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or as part of a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents, including safety rules, operating and procedure manuals, and maintenance instructions, with a high level of comprehension and concentration and the ability to meet deadlines.
Must pass a pre-employment drug screen and may be subject to random drug and/or alcohol tests and a criminal history background check.
Must be authorized to work in the United States.
Regular attendance is required.

Nice To Haves

Master’s degree.
Sales experience in LTL or transportation.
Prior CRM experience.
Salesforce CRM experience.

Responsibilities

Develop and implement strategies to maintain or expand sales and promote Estes transportation services within an assigned territory.
Provide reports on sales activities for a given period.
Use CRM tools to build the customer base and enhance products, services, and customer relationships.
Understand customers’ overall objectives and requirements.
Contact customers regularly to maintain account relationships.
Advise customers of new product and service offerings and obtain feedback.
Share details about additional offerings that can provide value-added service.
Expedite resolution of customer concerns.
Prepare and conduct service presentations for customers.
Contribute account trends and anticipated customer needs to quarterly and annual business forecasting.
Promote world-class customer care throughout the service center.
Meet and exceed predetermined sales goals and objectives, and report progress weekly.
Travel within the assigned territory to develop customer relationships and stay overnight as needed for training and development.
Perform other duties as assigned based on operational, safety, or other needs.