Account Manager, Market Retail Agencies

Comcast•Wayne, PA

About The Position

Comcast Advertising is seeking an Account Manager to support revenue growth and foster long-term client relationships and client success across linear and digital advertising solutions. The role serves as a strategic partner to Sales, combining prospecting, client service and coordination, analytical problem-solving, and client-facing communication to support campaigns from presale planning through post-campaign analysis. The Account Manager proactively identifies sales solutions and works across teams to resolve issues, deliver a strong client experience, and maintain operational excellence. The position partners with Sales, Sales Development, Media Planning, Campaign Management, Customer Success, Operations, Finance, Traffic, and Inventory teams. It supports account retention, upsell, and cross-platform growth; develops media recommendations and proposals; manages client and campaign documentation; coordinates campaign execution and reporting; and contributes to forecasting, pipeline management, and process improvements. The role requires independent judgment, regular and punctual attendance, and availability to work nights and weekends on variable schedules as necessary.

Requirements

5–7 years of relevant work experience.
Bachelor's degree; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
Account management, collaboration, customer experience, attention to detail, prioritization, and problem-solving skills.
Ability to work nights and weekends on variable schedules as necessary.

Nice To Haves

Bachelor's degree is preferred.

Responsibilities

Partner with Sales on retention, upsell, and cross-platform expansion opportunities that drive incremental revenue and long-term account growth.
Translate client objectives and KPIs into media recommendations and solution strategies, and communicate client needs to Media Planning.
Collaborate with Sales Development and Media Planning to develop competitive, KPI-driven linear and digital media proposals and RFP responses.
Partner with Campaign Management and Media Planning to understand campaign health and identify opportunities for client growth and retention.
Serve as the primary client escalation point during presale and retain-and-grow stages.
Work with Sales, Sales Development, Media Planning, Campaign Management, and Customer Success to resolve issues and ensure client satisfaction.
Facilitate communication among stakeholders to maintain alignment and seamless campaign execution.
Identify operational efficiencies and process improvements that enhance client experience and business outcomes.
Maintain accurate opportunity records in Salesforce throughout the sales and fulfillment lifecycle.
Acquire client contracts or insertion orders to document client approvals.
Process and document insertion orders, contracts, contacts, and campaign details within booked opportunities.
Prepare agency insertion orders and campaign details for handoff to Campaign Management for order stewardship.
Ensure data integrity and operational compliance across advertising solution types.
Promote process consistency and best practices that support scalable account management operations.
Review orders for completeness and compliance with business requirements.
Coordinate with Operations, Finance, Traffic, and Inventory teams to support timely campaign execution.
Monitor campaign launches and help resolve delivery or execution issues.
Respond to routine client inquiries and manage client deliverables, deadlines, and requests.
Coordinate reporting and campaign updates for internal and external stakeholders.
Maintain strong working relationships with clients and cross-functional teams.
Assist with financial forecasting, pipeline management, and sales reporting.
Lead special projects and initiatives as assigned.
Exercise independent judgment and discretion in matters of significance.
Maintain regular, consistent, and punctual attendance and work nights and weekends on variable schedules as necessary.
Follow Comcast's Operating Principles, prioritize customer experience, learn and advocate for its technology and services, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.
Perform other duties and responsibilities as assigned.