Account Manager, Market Retail Agencies

Comcast Resume • Alpharetta, GA

8d

About The Position

Comcast Advertising is seeking an Account Manager to support revenue growth and long-term client relationships across linear and digital advertising solutions. The role serves as a strategic partner to Sales, combining prospecting, client service and coordination, analytical problem-solving, and client-facing communication to support campaigns from presale planning through post-campaign analysis. The Account Manager proactively identifies sales solutions and works across teams to resolve issues, deliver a strong client experience, and maintain operational excellence.

The position partners with Sales and cross-functional teams on retention, upsell, and cross-platform expansion; translates client objectives and KPIs into media recommendations; and supports proposal development, campaign execution, account operations, forecasting, and reporting. It also maintains accurate opportunity and order records, secures client approvals, and coordinates campaign handoffs and issue resolution. Regular, consistent, and punctual attendance is required, and the role must be able to work nights and weekends on variable schedules as necessary.

Requirements

• 5–7 years of relevant work experience.
• Bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Skills include account management, collaboration, customer experience, attention to detail, prioritization, and problem-solving.
• Able to work nights and weekends on variable schedules as necessary.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Bachelor's degree.
• Relevant professional experience or a combination of coursework and experience may be considered in place of the stated degree.

Responsibilities

• Partner with Sales to support retention, upsell, cross-platform expansion, incremental revenue, and long-term account growth.
• Translate client business objectives and KPIs into media recommendations and solution strategies, communicating client needs to Media Planning for proposal development.
• Collaborate with Sales Development and Media Planning on competitive, KPI-driven linear and digital media proposals and RFP responses.
• Partner with Campaign Management and Media Planning to understand campaign health and identify client growth and retention opportunities.
• Serve as the primary client escalation point during presale and retain-and-grow stages.
• Work with Sales, Sales Development, Media Planning, Campaign Management, and Customer Success to resolve issues and ensure client satisfaction.
• Facilitate communication among stakeholders to maintain alignment and seamless campaign execution.
• Identify operational efficiencies and process improvements that improve client experience and business outcomes.
• Maintain accurate opportunity records in Salesforce throughout the sales and fulfillment lifecycle.
• Obtain client contracts or insertion orders to document approvals.
• Process and document insertion orders, contracts, contacts, and campaign details in booked opportunities.
• Prepare agency insertion orders and campaign details for handoff to Campaign Management for order stewardship.
• Ensure data integrity and operational compliance across advertising solution types.
• Promote consistent processes and best practices for scalable account management operations.
• Review orders for completeness and compliance with business requirements.
• Coordinate with Operations, Finance, Traffic, and Inventory teams to support timely campaign execution; monitor launches and help resolve delivery or execution issues.
• Handle routine client inquiries and manage client deliverables, deadlines, and requests.
• Coordinate reporting and campaign updates for internal and external stakeholders.
• Maintain strong working relationships with clients and cross-functional teams.
• Assist with financial forecasting, pipeline management, and sales reporting.
• Lead special projects and initiatives as assigned.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance; work nights and weekends on variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize customer experience, learn and advocate for its technology and products, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast provides an array of benefits and support options, expert guidance, and always-on tools intended to support employees physically, financially, and emotionally; further details are available in the benefits summary on the careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level