Account Manager, Market Retail Agencies

Comcast Resume • Towson, MD

8d • $74,698 - $112,047

About The Position

The Account Manager supports revenue growth and long-term client relationships across linear and digital advertising solutions. Serving as a strategic partner to sales and a primary client contact, this role combines prospecting, client service and coordination, analytical problem-solving, and client-facing communication. The Account Manager supports campaign success from presale planning through post-campaign analysis, identifies sales solutions, and partners across functions to resolve issues and deliver a strong client experience and operational excellence.

The role works closely with Sales, Sales Development, Media Planning, Campaign Management, Customer Success, Operations, Finance, Traffic, and Inventory teams. Responsibilities include developing client-focused media recommendations and proposals, supporting account growth and retention, maintaining opportunity and campaign records, coordinating campaign execution and reporting, and ensuring data integrity and compliance. The position requires regular, consistent, and punctual attendance and may involve nights, weekends, and variable schedules as necessary.

Requirements

• 5–7 years of relevant work experience.
• Bachelor's degree preferred; Comcast may also consider coursework and experience or extensive related professional experience.
• Skills in account management, collaboration, customer experience, attention to detail, prioritization, and problem-solving.
• Ability to work nights and weekends and variable schedules as necessary.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Partner with sales to support retention, upsell, cross-platform expansion, incremental revenue, and long-term account growth.
• Translate client business objectives and KPIs into actionable media recommendations and communicate client needs to Media Planning for proposal development.
• Collaborate with Sales Development and Media Planning to develop competitive, KPI-driven linear and digital media proposals and RFP responses.
• Partner with Campaign Management and Media Planning to understand campaign health and identify client growth and retention opportunities.
• Serve as the primary client escalation point during presale and retain-and-grow stages.
• Work with Sales, Sales Development, Media Planning, Campaign Management, and Customer Success to resolve issues and ensure client satisfaction.
• Facilitate communication among stakeholders to maintain alignment and seamless campaign execution.
• Identify operational efficiencies and process improvements that enhance client experience and business outcomes.
• Maintain accurate opportunity records in Salesforce throughout the sales and fulfillment lifecycle.
• Acquire client contracts or insertion orders documenting client approvals.
• Process and document insertion orders, contracts, contacts, and campaign details within booked opportunities.
• Prepare handoffs of agency insertion orders and campaign details to Campaign Management for order stewardship.
• Ensure data integrity and operational compliance across advertising solution types.
• Drive process consistency and best practices that support scalable account management operations.
• Review orders for completeness and compliance with business requirements.
• Coordinate with Operations, Finance, Traffic, and Inventory teams to ensure timely campaign execution.
• Monitor campaign launches and help resolve delivery or execution issues.
• Handle routine client inquiries and track client deliverables, deadlines, and requests.
• Coordinate reporting and campaign updates for internal and external stakeholders.
• Maintain strong working relationships with clients and cross-functional teams.
• Assist with financial forecasting, pipeline management, and sales reporting.
• Lead special projects and initiatives as assigned.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights, weekends, or variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize the customer experience, learn and advocate for company technology and services, work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast benefits for eligible employees, with options and guidance intended to support employees physically, financially, and emotionally.
• Sales positions are generally eligible for commission under the terms of an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level