Account Manager, Market Retail Agencies

Comcast Resume • Miramar, FL

8d

About The Position

The Account Manager supports revenue growth and fosters long-term client relationships and client success across linear and digital advertising solutions. This role serves as a strategic partner to Sales, combining sales expertise, prospecting, client service and coordination, analytical problem-solving, and client-facing communication to support campaign success from presale planning through post-campaign analysis. The Account Manager proactively identifies sales solutions and resolves issues through cross-functional partnerships to deliver a strong client experience and operational excellence.

The role partners with Sales and teams across Sales Development, Media Planning, Campaign Management, Customer Success, Operations, Finance, Traffic, and Inventory. It supports account retention, upsell, and cross-platform expansion; develops client-focused media recommendations and proposals; manages client approvals, insertion orders, contracts, and campaign details; and coordinates campaign execution, reporting, and issue resolution. The position also maintains opportunity records and data integrity, supports forecasting and pipeline management, and helps improve processes and account-management practices.

The position requires regular, consistent, and punctual attendance and may involve nights, weekends, and variable schedules as necessary. Comcast describes the role as part of a workplace that emphasizes customer experience, teamwork, results and growth, inclusion, and its Operating Principles.

Requirements

• 5–7 years of relevant work experience.
• Bachelor's degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Skills in account management, collaboration, customer experience, attention to detail, prioritization, and problem-solving.
• Ability to work nights and weekends and variable schedules as necessary.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Bachelor's degree.
• Relevant coursework or a combination of coursework and experience may be considered in place of the stated degree.

Responsibilities

• Partner with Sales to support retention, upsell, cross-platform expansion, incremental revenue, and long-term account growth.
• Translate client objectives and KPIs into media recommendations and solution strategies, and communicate client needs to Media Planning for proposal development.
• Collaborate with Sales Development and Media Planning to develop competitive, KPI-driven linear and digital proposals and RFP responses.
• Partner with Campaign Management and Media Planning to understand campaign health and identify growth and retention opportunities.
• Serve as the primary client escalation point during presale and retain-and-grow stages.
• Work with Sales, Sales Development, Media Planning, Campaign Management, and Customer Success to resolve issues and support client satisfaction.
• Facilitate communication among stakeholders to maintain alignment and seamless campaign execution.
• Identify operational efficiencies and process improvements that improve client experience and business outcomes.
• Maintain accurate opportunity records in Salesforce throughout the sales and fulfillment lifecycle.
• Acquire client contracts or insertion orders to document approvals.
• Process and document insertion orders, contracts, contacts, and campaign details within booked opportunities.
• Prepare agency insertion orders and campaign details for handoff to Campaign Management for order stewardship.
• Ensure data integrity and operational compliance across advertising solution types.
• Drive process consistency and best practices that support scalable account management operations.
• Review orders for completeness and compliance with business requirements.
• Coordinate with Operations, Finance, Traffic, and Inventory teams to support timely campaign execution; monitor campaign launches and help resolve delivery or execution issues.
• Serve as a point of contact for routine client inquiries.
• Track and manage client deliverables, deadlines, and requests.
• Coordinate reporting and campaign updates for internal and external stakeholders.
• Maintain strong working relationships with clients and cross-functional teams.
• Assist with financial forecasting, pipeline management, and sales reporting.
• Lead special projects and initiatives as assigned.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights, weekends, or variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles; prioritize customer experience, learn and advocate for company technology and services, work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast offers a range of benefits and support options intended to support employees physically, financially, and emotionally; details are available in the benefits summary on its careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level