Account Manager, Market Retail Agencies

Comcast Resume • Englewood, CO

8d • $78,255 - $117,382

About The Position

Comcast Advertising is seeking an Account Manager to support revenue growth and foster long-term client relationships across linear and digital advertising solutions. The role serves as a strategic partner to sales, combining sales expertise, client servicing and coordination, analytical problem-solving, and client-facing communication to support campaign success from presale planning through post-campaign analysis. The Account Manager proactively identifies sales solutions and partners across teams to resolve issues, deliver a strong client experience, and maintain operational excellence.

The position works closely with Sales, Sales Development, Media Planning, Campaign Management, Customer Success, Operations, Finance, Traffic, and Inventory. It supports client retention, upsell, and cross-platform growth; translates client objectives and KPIs into media recommendations; coordinates proposals, orders, contracts, and campaign execution; and helps maintain accurate records and compliance. The role also supports forecasting, pipeline management, reporting, and special projects. Regular, punctual attendance is expected, and the position must be able to work nights and weekends on variable schedules as necessary.

Requirements

• 5–7 years of relevant work experience.
• Bachelor's degree is preferred; applicants with a combination of coursework and experience or extensive related professional experience may also be considered.
• Account management skills.
• Collaboration skills.
• Customer experience (CX) skills.
• Attention to detail.
• Prioritization skills.
• Problem-solving skills.
• Ability to work nights and weekends on variable schedules as necessary.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Bachelor's degree.
• Experience with Salesforce opportunity records.
• Experience supporting linear and digital advertising campaigns, proposals, or RFP responses.

Responsibilities

• Partner with Sales to support client retention, upsell, cross-platform expansion, incremental revenue, and long-term account growth.
• Translate client business objectives and KPIs into media recommendations and solution strategies, and communicate client needs to Media Planning.
• Collaborate with Sales Development and Media Planning to develop competitive, KPI-driven linear and digital media proposals and RFP responses.
• Work with Campaign Management and Media Planning to understand campaign health and identify client growth and retention opportunities.
• Serve as the primary client escalation point during presale and retain-and-grow stages.
• Partner with Sales, Sales Development, Media Planning, Campaign Management, and Customer Success to resolve issues and ensure client satisfaction.
• Facilitate communication among stakeholders to maintain alignment and seamless campaign execution.
• Identify operational efficiencies and process improvements that improve the client experience and business outcomes.
• Maintain accurate opportunity records in Salesforce throughout the sales and fulfillment lifecycle.
• Acquire client contracts or insertion orders documenting client approvals.
• Process and document insertion orders, contracts, contacts, and campaign details within booked opportunities.
• Prepare handoffs of agency insertion orders and campaign details to Campaign Management for order stewardship.
• Ensure data integrity and operational compliance across advertising solution types.
• Drive process consistency and best practices that support scalable account management operations.
• Review orders for completeness and compliance with business requirements.
• Coordinate with Operations, Finance, Traffic, and Inventory to ensure timely campaign execution; monitor campaign launches and help resolve delivery or execution issues.
• Serve as a point of contact for routine client inquiries.
• Track and manage client deliverables, deadlines, and requests.
• Coordinate reporting and campaign updates for internal and external stakeholders.
• Maintain strong working relationships with clients and cross-functional teams.
• Assist with financial forecasting, pipeline management, and sales reporting.
• Lead special projects and initiatives as assigned.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights and weekends on variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize the customer experience, learn and advocate for Comcast technology and services, work collaboratively, contribute to the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast provides a range of benefits to eligible employees, with personalized options and guidance to support physical, financial, and emotional well-being. Details are available in the company's compensation and benefits summary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level