Account Manager, Market Retail Agencies

Comcast Resume • Wayne, PA

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About The Position

Comcast Advertising is hiring an Account Manager to support revenue growth and foster long-term client relationships across linear and digital advertising solutions. The role is a strategic partner to Sales, combining prospecting, client service and coordination, analytical problem-solving, and client-facing communication to support campaign success from presale planning through post-campaign analysis. The Account Manager proactively identifies sales solutions and partners across teams to resolve issues, deliver a strong client experience, and maintain operational excellence.

The position supports account retention, upsell, and cross-platform growth; translates client objectives and KPIs into media recommendations; collaborates on proposals and RFP responses; and serves as a primary client escalation point for presale and retain-and-grow stages. It also manages opportunity and order documentation, coordinates campaign handoffs and execution, monitors deliverables and client requests, and assists with forecasting, pipeline management, and reporting. The role may also lead special projects and perform other assigned responsibilities.

A bachelor's degree is preferred, though Comcast may also consider a combination of coursework and experience or extensive related professional experience. Relevant work experience is 5–7 years. The position requires regular, consistent, and punctual attendance and the ability to work nights and weekends on variable schedules as necessary.

Requirements

• 5–7 years of relevant work experience.
• Bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Skills in account management, collaboration, customer experience, attention to detail, prioritization, and problem-solving.
• Ability to work nights and weekends on variable schedules as necessary.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Partner with Sales to support retention, upsell, and cross-platform expansion opportunities that drive incremental revenue and long-term account growth.
• Translate client business objectives and KPIs into media recommendations and solution strategies, and communicate client needs to Media Planning.
• Collaborate with Sales Development and Media Planning to develop competitive, KPI-driven linear and digital media proposals and RFP responses.
• Partner with Campaign Management and Media Planning to understand campaign health and identify client growth and retention opportunities.
• Serve as the primary client escalation point for presale and retain-and-grow stages.
• Partner with Sales, Sales Development, Media Planning, Campaign Management, and Customer Success to resolve issues and ensure client satisfaction.
• Facilitate stakeholder communication to maintain alignment and seamless campaign execution.
• Identify operational efficiencies and process improvements that improve client experience and business outcomes.
• Maintain accurate opportunity records in Salesforce throughout the sales and fulfillment lifecycle.
• Acquire client contracts or insertion orders to document client approvals.
• Process and document insertion orders, contracts, contacts, and campaign details within booked opportunities.
• Prepare handoffs of agency insertion orders and campaign details to Campaign Management for order stewardship.
• Ensure data integrity and operational compliance across advertising solution types.
• Drive process consistency and best practices that support scalable account management operations.
• Review orders for completeness and compliance with business requirements.
• Coordinate with Operations, Finance, Traffic, and Inventory teams to support timely campaign execution.
• Monitor campaign launches and assist in resolving delivery or execution issues.
• Serve as a point of contact for routine client inquiries.
• Track and manage client deliverables, deadlines, and requests.
• Coordinate reporting and campaign updates for internal and external stakeholders.
• Maintain strong working relationships with clients and cross-functional teams.
• Assist with financial forecasting, pipeline management, and sales reporting.
• Lead special projects and initiatives as assigned.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights and weekends on variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles; prioritize customer experience; learn and advocate for its technology, products, services, and digital tools; work collaboratively; participate in the Net Promoter System; drive results and growth; support inclusion; and act in the interests of colleagues, customers, investors, and communities.

Benefits

• An array of benefits and support options, expert guidance, and always-on tools personalized to help employees physically, financially, and emotionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level