Account Manager, Market Retail Agencies

Comcast Resume • New York, NY

8d • $85,369 - $128,053

About The Position

Comcast Advertising is seeking an Account Manager to support revenue growth and foster long-term client relationships and success across linear and digital advertising solutions. The role is a strategic partner to Sales, combining prospecting, client service and coordination, analytical problem-solving, and client-facing communication to support campaigns from presale planning through post-campaign analysis. The Account Manager proactively identifies sales solutions and partners across teams to resolve issues, deliver a strong client experience, and maintain operational excellence.

The role supports account retention, upselling, and cross-platform expansion; translates client objectives and KPIs into media recommendations; develops proposals and RFP responses with Sales Development and Media Planning; and coordinates with Campaign Management and other teams to support campaign health and client growth. It also manages client communications, opportunities, orders, contracts, and campaign details, ensuring accurate records, compliance, and smooth campaign execution. The position may lead special projects and requires regular, punctual attendance, including the ability to work nights and weekends as needed.

Requirements

• 5–7 years of relevant work experience.
• Bachelor's degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Ability to work nights and weekends and variable schedules as necessary.
• Account management, collaboration, customer experience, attention to detail, prioritization, and problem-solving skills.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Partner with Sales to support retention, upselling, and cross-platform expansion opportunities that drive incremental revenue and long-term account growth.
• Translate client business objectives and KPIs into actionable media recommendations and solution strategies, and communicate client needs to Media Planning for proposal development.
• Collaborate with Sales Development and Media Planning to develop competitive, KPI-driven linear and digital media proposals and RFP responses.
• Work with Campaign Management and Media Planning to understand campaign health and identify client growth and retention opportunities.
• Serve as the primary client escalation point during presale and retain-and-grow stages.
• Partner with Sales, Sales Development, Media Planning, Campaign Management, and Customer Success to resolve issues and ensure client satisfaction.
• Facilitate communication among stakeholders to maintain alignment and seamless campaign execution.
• Identify operational efficiencies and process improvements that improve client experience and business outcomes.
• Maintain accurate opportunity records in Salesforce throughout the sales and fulfillment lifecycle.
• Acquire client contracts or insertion orders documenting client approvals.
• Process and document insertion orders, contracts, contacts, and campaign details within booked opportunities.
• Prepare handoffs of agency insertion orders and campaign details to Campaign Management for order stewardship.
• Ensure data integrity and operational compliance across advertising solution types.
• Drive process consistency and best practices that support scalable account management operations.
• Review orders for completeness and compliance with business requirements.
• Coordinate with Operations, Finance, Traffic, and Inventory teams to support timely campaign execution; monitor launches and help resolve delivery or execution issues.
• Respond to routine client inquiries and manage client deliverables, deadlines, and requests.
• Coordinate reporting and campaign updates for internal and external stakeholders.
• Maintain strong working relationships with clients and cross-functional teams.
• Assist with financial forecasting, pipeline management, and sales reporting.
• Lead special projects and initiatives as assigned.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance, and work nights and weekends or variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize customer experience, learn and advocate for the company's technology and products, work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast provides an array of benefits for eligible employees, with options and support intended to address physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level