Account Manager, Market Retail Agencies

Comcast • Alpharetta, GA

3d

About The Position

The Account Manager supports revenue growth and long-term client relationships across linear and digital advertising solutions. Serving as a strategic partner to Sales, this role combines prospecting, client servicing and coordination, analytical problem-solving, and client-facing communication to support campaign success from pre-sale planning through post-campaign analysis. The Account Manager identifies sales solutions, helps resolve issues through cross-functional partnerships, and works to deliver a strong client experience and operational excellence.

The position partners with Sales, Sales Development, Media Planning, Campaign Management, Customer Success, and operational teams to develop proposals, manage client needs and campaign details, maintain accurate opportunity and order records, and support campaign execution. It also assists with forecasting, pipeline management, reporting, process improvements, and special projects.

Requirements

• 5–7 years of relevant work experience.
• Account management skills.
• Collaboration skills.
• Customer experience (CX) skills.
• Attention to detail.
• Prioritization skills.
• Problem-solving skills.
• Ability to work nights and weekends on variable schedules as necessary.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Bachelor's degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Sales expertise, including prospecting, client servicing, and coordination.
• Analytical problem-solving and client-facing communication skills.

Responsibilities

• Partner with Sales to support retention, upsell, and cross-platform expansion opportunities that drive incremental revenue and account growth.
• Translate client business objectives and KPIs into media recommendations and solution strategies, and communicate client needs to Media Planning.
• Collaborate with Sales Development and Media Planning to develop linear and digital media proposals and RFP responses.
• Work with Campaign Management and Media Planning to understand campaign health and identify opportunities for client growth and retention.
• Serve as the primary client escalation point during pre-sale and retain-and-grow stages.
• Partner with Sales, Sales Development, Media Planning, Campaign Management, and Customer Success to resolve issues and ensure client satisfaction.
• Facilitate communication among stakeholders to maintain alignment and seamless campaign execution.
• Identify operational efficiencies and process improvements that enhance client experience and business outcomes.
• Maintain accurate opportunity records in Salesforce throughout the sales and fulfillment lifecycle.
• Acquire client contracts or insertion orders documenting client approvals.
• Process and document insertion orders, contracts, contacts, and campaign details within booked opportunities.
• Prepare handoffs of agency insertion orders and campaign details to Campaign Management for order stewardship.
• Ensure data integrity and operational compliance across advertising solution types.
• Drive process consistency and best practices for scalable account management operations.
• Review orders for completeness and compliance with business requirements.
• Coordinate with Operations, Finance, Traffic, and Inventory teams to support timely campaign execution.
• Monitor campaign launches and assist in resolving delivery or execution issues.
• Respond to routine client inquiries and manage client deliverables, deadlines, and requests.
• Coordinate reporting and campaign updates for internal and external stakeholders.
• Maintain strong working relationships with clients and cross-functional teams.
• Assist with financial forecasting, pipeline management, and sales reporting.
• Lead special projects and initiatives as assigned.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights and weekends on variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize customer experience, learn and advocate for company technology and services, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• A range of benefits and support options intended to address physical, financial, and emotional needs.
• Expert benefits guidance and always-on tools personalized to employees' needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level