Account Manager, Market Retail Agencies

Comcast • Englewood, CO

3d • $78,255 - $117,382

About The Position

Comcast Advertising helps brands connect with audiences across screens through data, technology, and premium video content. Its media sales division supports multiscreen TV advertising, while its FreeWheel ad tech division provides tools for buying and selling premium video advertising.

The Account Manager supports revenue growth and long-term client relationships across linear and digital advertising solutions, serving as a strategic partner to Sales. The role combines prospecting, client service and coordination, analytical problem-solving, and client-facing communication to support campaigns from presale planning through post-campaign analysis. The Account Manager identifies sales solutions and partners across teams to resolve issues, deliver a strong client experience, and maintain operational excellence.

Requirements

• 5–7 years of relevant work experience.
• Bachelor's degree; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Account management skills.
• Collaboration skills.
• Customer experience (CX) skills.
• Attention to detail.
• Prioritization skills.
• Problem-solving skills.
• Ability to work nights and weekends on variable schedules as necessary.

Nice To Haves

• A bachelor's degree is preferred, though equivalent coursework and experience or extensive related professional experience may be considered.

Responsibilities

• Partner with Sales on retention, upsell, cross-platform expansion, incremental revenue, and long-term account growth.
• Translate client objectives and KPIs into media recommendations and solution strategies, and communicate client needs to Media Planning for proposals.
• Collaborate with Sales Development and Media Planning on competitive, KPI-driven linear and digital media proposals and RFP responses.
• Work with Campaign Management and Media Planning to assess campaign health and identify client growth and retention opportunities.
• Serve as the primary client escalation point during presale and retain-and-grow stages.
• Partner with Sales, Sales Development, Media Planning, Campaign Management, and Customer Success to resolve issues and support client satisfaction.
• Facilitate communication among stakeholders to maintain alignment and seamless campaign execution.
• Identify operational efficiencies and process improvements that enhance the client experience and business outcomes.
• Maintain accurate Salesforce opportunity records throughout the sales and fulfillment lifecycle.
• Obtain client contracts or insertion orders documenting client approvals.
• Process and document insertion orders, contracts, contacts, and campaign details within booked opportunities.
• Prepare agency insertion orders and campaign details for handoff to Campaign Management for order stewardship.
• Maintain data integrity, operational compliance, process consistency, and best practices across advertising solutions.
• Review orders for completeness and compliance with business requirements.
• Coordinate with Operations, Finance, Traffic, and Inventory teams to support timely campaign execution.
• Monitor campaign launches and help resolve delivery or execution issues.
• Respond to routine client inquiries and manage client deliverables, deadlines, and requests.
• Coordinate reporting and campaign updates for internal and external stakeholders.
• Maintain strong relationships with clients and cross-functional teams.
• Assist with financial forecasting, pipeline management, and sales reporting.
• Lead special projects and initiatives as assigned.
• Exercise independent judgment and discretion in significant matters and maintain regular, consistent, and punctual attendance.
• Work nights and weekends on variable schedules as necessary, and perform other assigned duties.
• Follow Comcast's Operating Principles, put customers first, learn and advocate for company technology and products, collaborate as a team, contribute to the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast provides a range of benefits to eligible employees, with options and tools intended to support employees physically, financially, and emotionally. Details are available in the company's compensation and benefits summary.
• Most sales positions are eligible for commission under the terms of an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level