Strategic Account Manager

Crenlo•Bentonville, AR

4d•Remote

About The Position

The Strategic Account Manager drives growth, strengthens partnerships, and delivers value across national accounts, with a primary focus on Caterpillar. This hands-on, relationship-driven sales professional navigates complex organizations, understands customer challenges, and aligns solutions to improve customer operations. The role serves as a trusted liaison between Crenlo and high-profile customers, represents the full solution offering, and is accountable for revenue growth, long-term partnerships, performance metrics, and customer strategy execution. The position develops existing accounts and new strategic partnerships, leads cross-functional teams across multiple plants, and works with internal teams to create tailored customer proposals and solutions. Success is measured by sales volume and revenue growth, customer retention and satisfaction, CRM activity, and pipeline development. The role is remote, is full-time at 40 or more hours per week, Monday through Friday, and requires travel up to 50% of the time.

Requirements

Bachelor's degree in business or a related field, or equivalent experience.
At least 7 years of strategic or national account sales experience.
Proven success managing national or global accounts within complex organizations at an executive level.
Demonstrated track record of meeting and exceeding sales goals.
Strong understanding of industrial operations, logistics, and floorcare solutions.
Experience using Salesforce CRM for account management, forecasting, and reporting.
Strong problem-solving abilities and the ability to lead consultative discussions.
Ability to collaborate with operations, engineering, marketing, and executive teams.
Ability to work independently, stay motivated, and remain organized.
Excellent communication, presentation, and negotiation skills.
Ability to travel up to 50% of the time.
Ability to work in a typical office setting, including extended periods of concentration and computer-screen and phone work, and to use typical office tools and equipment.

Nice To Haves

Strategic or national account sales experience in the heavy industrial sector.

Responsibilities

Build and expand relationships with stakeholders in existing national accounts, understanding their operations, challenges, and strategic goals.
Identify opportunities within established customers to increase revenue.
Use internal KPIs, dashboards, and performance programs to identify improvements and support customer success.
Act as the key liaison between customers and internal teams, communicating and addressing customer needs and pain points.
Develop customer growth and performance strategies and gain customer buy-in on processes and outcomes.
Lead cross-functional teams across multiple plants to achieve goals and milestones and provide customer support.
Prospect and develop new strategic account partnerships.
Build credibility through customer discovery, business acumen, and knowledge of the heavy off-road industrial industry.
Collaborate with internal teams to develop tailored proposals and solutions that meet customer needs and create long-term value.
Deliver responsive service and follow-up to support customer satisfaction.
Anticipate challenges and resolve issues proactively.
Strengthen partnerships through regular engagement, business reviews, and communication about performance outcomes and innovation opportunities.
Use Salesforce for account management, forecasting, reporting, and pipeline development.
Maintain up-to-date knowledge of relevant federal and state employment law, compliance, trends, technologies, and best practices.