Strategic Account Manager - Security

GardaWorld•Fredericksburg, VA

3d•Remote

About The Position

GardaWorld is hiring a Strategic Account Manager to oversee high-impact security accounts, lead security initiatives, and build lasting client partnerships. This remote, home-based role requires candidates to reside in Virginia and travel up to 30% as business needs require, including travel to different regions and potentially overnight stays. The position carries 24/7 on-call responsibility for client and team issues and emergencies, with alternate support to be arranged during absences. The Strategic Account Manager ensures consistent operations across a portfolio, maintains client and business records, monitors contractual and KPI compliance, and supports billing, reporting, pricing, presentations, and complex client projects. The role also develops security and crisis management strategies and identifies ways to improve clients’ security programs.

Requirements

Authorized to work in the United States.
Able to pass an extensive screening process.
At least 5 years of successful experience in security operations management.
Proven leadership and team management abilities.
Strong analytical, organizational, and decision-making skills.
Excellent written and verbal communication skills across all levels.
Highly detail-oriented and deadline-driven.
Self-motivated and adaptable, with the ability to thrive in a fast-paced environment.
Proficient in Microsoft Office and CRM systems, such as Microsoft Dynamics.
Strong grammar, spelling, and documentation skills.
Positive attitude, strong ethics, and alignment with company values.
Ability to build effective relationships with colleagues, clients, and vendors.
Comfortable working under pressure and managing multiple priorities.
Must reside in Virginia and be willing to travel up to 30% as business needs require.

Responsibilities

Be available for 24/7 on-call duty to address client or team issues and emergencies, and arrange alternate support during absences.
Maintain and update business databases, including CRM and ERP systems.
Ensure consistent portfolio operations through routine communication with key client contacts and local GardaWorld Branch Teams.
Conduct periodic reviews of MSA compliance at branch and site levels as needed.
Develop and maintain strategic relationships with principal accounts, client contacts, and local GardaWorld Branch Teams.
Formulate, execute, and assess security and crisis management strategies.
Oversee client billing processes, including DSO assessments and follow-ups on overdue payments.
Maintain current Client Summary Forms (CSF) and Account Summary Forms (ASF).
Identify improvements to clients’ security programs and support lasting client relationships.
Understand, fulfill, and uphold contracted KPIs for client accounts.
Guide customers through integration projects, contracts, RFPs, and onboarding.
Analyze data and prepare internal reports for client management.
Prepare pricing estimates in collaboration with the local branch and executive sponsor.
Prepare and deliver client-focused presentations, including KPI/Truth Report Presentations, action plans, and customer presentations.
Perform other duties as directed by leadership.