Strategic Account Manager - Security

GardaWorld • Fredericksburg, VA

5d • Remote

About The Position

GardaWorld is seeking a Strategic Account Manager to oversee high-impact security accounts, lead security initiatives, and build lasting client partnerships. The role manages a diverse portfolio, supports complex projects, shapes security strategies, ensures contractual compliance, and promotes operational excellence. It includes 24/7 on-call responsibility to respond to client or team issues and emergencies, with arrangements for alternate coverage during absences.

This is a remote, home-based position for candidates residing in Virginia. The role requires travel up to 30% as business needs require, including travel to different regions, possible overnight stays, and regular visits between work locations. The stated salary is $100,000 per year, with bonus potential. GardaWorld offers medical, dental, and vision insurance, a 401(k) with employer matching, paid time off, paid holidays, disability coverage, and life insurance options, as well as career growth opportunities.

Requirements

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• At least 5 years of successful experience in security operations management.
• Proven leadership and team management abilities.
• Strong analytical, organizational, and decision-making skills.
• Excellent written and verbal communication across all levels.
• Detail-oriented and deadline-driven.
• Self-motivated and adaptable, with the ability to thrive in a fast-paced environment.
• Proficient in Microsoft Office and CRM systems, such as Microsoft Dynamics.
• Strong grammar, spelling, and documentation skills.
• Positive attitude, strong ethics, and alignment with company values.
• Ability to build effective relationships with colleagues, clients, and vendors.
• Comfort working under pressure and managing multiple priorities.

Responsibilities

• Provide 24/7 on-call coverage for client or team issues and emergencies, and arrange alternate support during absences.
• Maintain and update business databases, including CRM and ERP systems.
• Support consistent portfolio operations through routine communication with key client contacts and local GardaWorld Branch Teams.
• Conduct periodic reviews of Master Service Agreement (MSA) compliance at branch and site levels as needed.
• Develop strategic relationships with principal accounts, client contacts, and local GardaWorld Branch Teams.
• Formulate, execute, and assess security and crisis management strategies.
• Oversee client billing processes, including days sales outstanding (DSO) assessments and follow-up on overdue payments.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current and on record.
• Identify enhancements to clients’ security programs to strengthen relationships.
• Understand, fulfill, and uphold contracted client KPIs.
• Guide customers through integration projects, contracts, requests for proposals (RFPs), and onboarding.
• Analyze data and prepare internal reports for client management.
• Prepare pricing estimates in collaboration with the local branch and executive sponsor.
• Prepare and deliver client-focused presentations, including KPI/Truth Report presentations, action plans, and customer presentations.
• Perform other duties as directed by leadership.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer matching contributions
• Paid time off (PTO)
• Paid holidays
• Disability coverage
• Life insurance options
• Bonus potential
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed