Security Account Manager

Securitas•Austin, TX

About The Position

Manages security services and related operations for an assigned account, including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, post orders, staffing, scheduling, supervision, and training. The role performs a variety of account-management functions and may be assigned a rank as defined by the client contract. It does not ordinarily perform Security Officer duties except on a limited, relief, or emergency basis. The manager is accountable for delivering high-quality service, maintaining effective client relationships, supporting contract and account operations, and leading assigned staff. Duties include coordinating recruitment and training, managing schedules and resources, supporting budgets, maintaining compliance, and addressing operational issues. Additional duties may be assigned according to business necessity. The position requires following safe work practices and company policies, maintaining professional and ethical conduct, and notifying superiors of unsafe working conditions. Work may involve frequent travel and vehicle use, responding on call to emergencies at all hours, handling confidential information, and conducting presentations and meetings. Physical requirements include regular talking and hearing; frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds; and walking, reaching, stooping, kneeling, crouching, and crawling.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication and reliable transportation, public or private.
Must have the legal right to work in the United States.
Must be able to speak, read, and write English.
Must have a high school diploma or GED.
Must be willing to participate in the company’s pre-employment screening process, including a drug screen and background investigation.
Associate’s degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions. Additional relevant experience may substitute for education at one calendar year of experience for one academic year of education.
Must meet and continue to meet applicable state, county, and municipal Security Officer licensing requirements if required for assigned accounts.
Must meet and continue to meet requirements for skills, certifications, or authorizations specified for assigned accounts.
Knowledge of security operations and procedures and supervisory practices and procedures.
Skill in staff supervision, including assigning work, training, and discipline; ability to provide positive direction and motivate performance.
Understanding of security and safety devices and controls; ability to track and maintain schedule assignments.
Ability to maintain professional composure in unusual circumstances and manage multiple tasks concurrently.
Knowledge of business operations management and human resources administration.
Ability to use a personal computer and spreadsheet software, synthesize business and financial data, and develop recommendations.
Planning, organizing, leadership, oral communication, and written communication skills.
Strong customer service and service-delivery orientation; ability to interact effectively across social levels and diverse cultures.
Ability to lead and participate effectively on project teams, take initiative, achieve results, and adapt to changes in the external environment and organization.
Ability to handle sensitive and confidential information, conduct oral presentations and group meetings, and read and analyze reports and financial data, including through computer use.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Must be able to respond on an on-call basis to emergencies and incidents at all hours.

Responsibilities

Serve as a key client contact and ensure high-quality customer service; evaluate service quality and initiate corrective action when needed.
Meet regularly with client representatives, provide status updates, address actual or potential problems, assist line management with contract negotiations, support client start-ups, support security planning and assessments, and review and update post orders.
Coordinate with line management and participate in recruitment, selection, orientation, training, development, and retention of staff; plan, assign, and direct work; coach staff and carry out disciplinary actions as needed.
Help develop and administer the account budget.
Maintain a positive, professional environment in compliance with applicable laws, regulations, policies, and procedures, and ensure staff understand and comply with them.
Authorize appropriate account expenditures within the client contract and assigned duties; ensure vehicles are maintained and driver training is administered; maintain adequate inventories of uniforms, radios, supplies, and equipment; maintain and submit payroll and other business and associate records.
Prepare and coordinate account staffing schedules with line management, ensuring schedules meet client requirements and control labor costs.
Review Security Officer site reports to verify post orders and client directives have been followed; personally inspect posts as part of staff evaluation.
Provide input to company initiatives and assist promptly with legal, financial, human resources, and administrative issues.
Perform similar tasks and duties as required for the assigned account.