Security Account Manager

Allied Universal•Minneapolis, MN

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places under the account’s protection. The Account Manager leads, develops, and motivates security officers and supervisors to deliver high-quality service and maintain a safe environment. The role manages scheduling with AI-powered technology to meet client contract hours while minimizing unbilled overtime. It also oversees hiring, coaching, payroll, performance, employee relations, client relationships, escalated incidents and emergencies, training, safety, site operating standards, and inventory such as uniforms and equipment. The position requires at least two years of relevant operations, security management, or team-supervision experience. Salary is up to $56,000 per year.

Requirements

High school diploma or equivalent.
At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience leading, developing, and retaining a team while building positive client relationships.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
Proficiency with web-based applications and computer systems, including Microsoft Office.
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
Financial acumen and the ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and control inventory costs.
Licensing may be required before employment, depending on state and local laws and regulations.
Valid driver’s license if driving a company vehicle or personal vehicle for business.

Nice To Haves

College degree in Business Administration or a law enforcement-related field.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, or scheduling experience.
Aptitude with security systems such as CCTV, access control, and badge administration.
Graduation from a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.
Military and law enforcement candidates are encouraged to apply.

Responsibilities

Manage security officer scheduling to meet client contract hours while minimizing unbilled overtime.
Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
Serve as the primary client point of contact and ensure high-quality service that protects people and property.
Respond professionally to escalated security issues and emergencies, coordinating with clients and internal teams.
Oversee training, safety, and site operational standards.
Manage inventory, including uniforms, equipment, and other essential supplies.
Manage staffing levels and costs, including non-billed overtime, turnover, and inventory-related expenses.

Benefits

Medical, dental, and vision insurance.
Basic life and AD&D insurance.
Retirement plan.
Disability insurance.
Eight paid holidays annually.
Five sick days.
Four personal days.
Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.
Career growth opportunities.
Supportive team environment.